Banking Service Tech II

Everon; Taunton (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Everon in Taunton, MA is seeking a field service technician to maintain and repair financial/ATM equipment, CCTV, and access control systems across the assigned territory. The role requires working with minimal supervision and may involve training others.

You will diagnose issues using manuals, perform electrical/electronic evaluations, and ensure high customer satisfaction by communicating with coordinators and clients.

Qualifications

• Minimum of High School Diploma or Vocational Training.
• Three+ years of technical experience with low voltage and integrated security systems.
• Valid driver's license with clean record and ability to pass drug screening.

Responsibilities

• Provide continuity of customer operations with a high level of customer satisfaction/service to the clients.
• Provide maintenance and repairs on Financial/ATM equipment and other electro-mechanical equipment at various locations within assigned territory.
• Provide maintenance and repairs to pneumatic banking systems.
• Provide maintenance and repairs to various bank locks and mechanical systems.
• Provide ability to service and troubleshoot ATMs as well as CCTV and access control systems
• Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems. Whenever possible, all work performed should be reviewed with the customer.
• Provide knowledge of basic electricity and electronic theory and the ability to apply that knowledge to duties involved in engineering functions such as evaluation testing and installation of various pieces of bank equipment.
• Exhibit effective customer service skills by consistently communicating with service coordinator, dispatcher, management, and customers to ensure complete customer satisfaction experience.
• Attends training classes when offered
• Complete monthly vehicle reports in a timely manner.
• Maintain accurate truck inventory to ensure timely responses to customers’ needs.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must handle other duties and responsibilities, as assigned.

Skills

Low voltage systems

Banking equipment maintenance

Integrated security systems

ATMs & CCTV troubleshooting

Education

High School Diploma / Vocational Training

Job description

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

The basic function is to perform maintenance and repair to financial/ATM equipment, pneumatic banking systems, bank locks, mechanical systems as well as CCTV and access control systems.Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Duties And Responsibilities:

• Provide continuity of customer operations and a high level of customer satisfaction/service to the clients.

• Provide maintenance and repairs on Financial/ATM equipment and other electro-mechanical equipment at various locations within assigned territory.

• Provide maintenance and repairs to pneumatic banking systems.

• Provide maintenance and repairs to various bank locks and mechanical systems.

• Provide ability to service and troubleshoot ATMs as well as CCTV and access control systems

• Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems. Whenever possible, all work performed should be reviewed with the customer.

• Provide knowledge of basic electricity and electronic theory and the ability to apply that knowledge to duties involved in engineering functions such as evaluation testing and installation of various pieces of bank equipment.

• Exhibit effective customer service skills by consistently communicating with service coordinator, dispatcher, management, and customers to ensure complete customer satisfaction experience.

• Attends training classes when offered

• Complete monthly vehicle reports in a timely manner.

• Maintain accurate truck inventory to ensure timely responses to customers’ needs.

• Must have a strong work ethic.

• Must be detail-oriented.

• Must handle other duties and responsibilities, as assigned.

Qualifications - External

Minimum Qualifications (Education, Skills & Experience):

• Minimum of High School Diploma/Vocational Training.

• Minimum requirement: Three (3) years “plus” of technical experience with low voltage systems, banking systems and integrated security equipment.

• Must have a valid driver's license with acceptable driving record and clear a drug screening.

Certification/Licensing:

• NCR ATM Certification must be obtained within three (3) to six (6) months of entry into the position.

Work Environment:

• Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to:

• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.

• Use vision abilities including: close, distance, peripheral, depth, and color.

• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.

• Lift, move, and hold up to approximately 50 lbs.

• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.

• Must be able to drive a motor vehicle (day and evenings) for extended time periods.

• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.