Atlassian Jira Confluence Platform Administrator

Request Technology, LLC; Chicago (IL); On-site; USD 100,000 - 135,000; Full time

Job summary

Request Technology, LLC is seeking an Atlassian Platform Administrator with strong Jira and Confluence experience to lead planning, execution, and operation of enterprise platforms. The role spans all phases of the technology delivery process.

The candidate will serve as SME for Confluence, Jira and SpiraTest, implement Atlassian plugins, and ensure security, performance, and regulatory compliance across the SDLC ecosystem.

Qualifications

• 5+ years IT experience.
• 3+ years implementing Atlassian products.
• Experience with RESTful APIs, JSON, and XML.
• Experience with Agile/Scrum or DevOps methodologies.
• Preference for experience in Financial Services or regulated environments.
• Preference for SharePoint experience.
• Experience with SQL, Python, PowerShell, or other scripting languages.
• Experience with System and Data Architecture.
• Experience or knowledge of SDLC pipeline tools like Git, Jenkins, SonarQube.

Responsibilities

• Provide technical leadership for planning, designing, installing, testing, and implementing solutions.
• Subject matter expert on SDLC platforms (Confluence, Jira, SpiraTest).
• Implement Atlassian plugins and integrate with other enterprise software.
• Ensure best practices for security, tuning, and performance.
• Support KM program strategy and technical implementation.

Skills

IT experience

Atlassian admin

REST APIs

Agile/DevOps

PowerShell/Python

Education

B.S. in STEM

SaaS administration

Cloud platforms

Tools

Jira

Confluence

SpiraTest

Git/Jenkins

Job description

***We are unable to sponsor for this permanent full-time role***

***Position is bonus eligible***

Prestigious Enterprise Financial Institution is currently seeking a Atlassian Platform Administrator with strong Jira and Confluence experience. Candidate will be a leading contributor on the team to plan, execute, and operate the Enterprise technology platforms we maintain. The team is looking for someone who can contribute through all phases of the Technology Delivery process.

Responsibilities:

• Provide technical leadership for planning, designing, installing, testing, and implementing solutions.
• Provide subject matter expertise on the SDLC platforms we maintain (Confluence, Jira, SpiraTest).
• Implementing Atlassian plugins and supporting integration with other enterprise software.
• Ensure best practice adherence for core system development, security, tuning and performance.
• Supports Knowledge Management (KM) program strategy, transformation, and technical implementation.
• Creates knowledge documentation related to requirements and solution design.
• Facilitates knowledge transfer sessions for administration and self-service. Develop a train the trainer model for support and administration.
• Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences.
• Ensure systems and process compliance to regulatory and organizational requirements.
• Ability to stay on top of industry trends and best practices and propose process and tool changes to take advantage of new developments in the industry.

Qualifications:

• [Required] 5+ years of working experience in IT.
• [Required] 3+ years of experience in implementing Atlassian products.
• [Required] Experience with RESTful APIs, JSON, and XML.
• [Required] Experience with Agile/Scrum or DevOps methodologies.
• [Preferred] Experience working in Financial Services or otherwise regulated environment.
• [Preferred] Experience working with SharePoint.
• [Preferred] Experience with SQL, Python, PowerShell, or other scripting languages
• [Preferred] Experience with System and Data Architecture
• [Preferred] Experience or knowledge of SDLC pipeline tools such as Git, Jenkins, SonarQube or similar tools

Technical Skills

• Problem-solving skills and solution-oriented attitude.
• Requires a complete understanding of the system development life cycle.
• Highly motivated to learn new things and motivated by challenges.
• Using analysis and critical thinking skills to determine and assess the needs of the user and then create software to meet the requirements.
• Proactive attitude in automating processes as much as possible.
• Ability to understand the strategic goals of the platforms we support and evaluate customer requests in that context.
• Providing clear instructions to the project team, clearly explaining how the software works to the customer and being available to answer any questions that may arise using exceptional communication skills.
• Working well with others on the team using effective interpersonal skills.
• Being able to efficiently identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills.

Certifications

• Certifications in Atlassian products are preferred.
• Low code/COTS implementation certifications are desired.

Education and Background

• Bachelor’s degree in a STEM field preferred, 4 years of additional related work experience may be substituted for degree.
• 3-5 years of experience of SaaS platform implementation and/or system administration.
• 3+ years of hands‑on experience developing and maintaining cloud platform technologies.