Atlassian Administrator & Platform SME

Centric Software; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Centric Software is seeking an experienced Atlassian Administrator to own and evolve the full Atlassian stack across Jira, JSM, and Confluence.

You will design scalable workflows, manage Exalate and Zendesk integrations, optimize security and governance, and mentor junior admins in a fast-growing environment.

Qualifications

• 5+ years of progressive Atlassian Administrator experience, including senior responsibilities.
• Expert Jira Service Management (JSM) and Confluence knowledge.
• Strong Atlassian user management, permissions and security in large-scale environments.
• Extensive experience with Exalate and other Atlassian Marketplace apps.
• SQL database administration and advanced querying skills.
• Zendesk administration with API integrations and workflow optimization.
• Groovy scripting experience; Linux scripting (Bash, Python) is a plus.
• ACP certifications are a strong plus.
• Excellent problem-solving and communication abilities.

Responsibilities

• Lead the Atlassian admin function for the ecosystem and act as SME.
• Architect, design, and implement Jira workflows, schemes, and fields.
• Manage Atlassian Marketplace apps and Exalate configurations.
• Integrate Zendesk with Atlassian via APIs and optimize shared workflows.
• Develop documentation, standards, and governance policies.
• Lead upgrades, migrations, and infrastructure enhancements.
• Drive automation and advanced configurations to improve reliability.
• Mentor junior admins and provide technical guidance.

Job description

About Centric Software:

CentricSoftware is a global leader,providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equipretail, fashion,luxury, footwear,outdoor, homeand consumer goodsbrandswithpioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products.Our technologypowers brandstostreamline processes, driveefficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

What You’ll Do

• Serve as the lead administrator and subject matter expert for the entire Atlassian ecosystem.
• Architect, design, and implement highly complex and scalable Jira workflows, schemes, and custom fields.
• Lead the strategic evaluation and management of Atlassian Marketplace add-ons.
• Administer and optimize critical third-party tools, with advanced expertise in Exalate for robust data synchronization.
• Proactively identify and resolve advanced Atlassian application issues, ensuring high availability.
• Develop and enforce comprehensive documentation, standards, and governance policies.
• Lead major Atlassian upgrades, migrations, and infrastructure enhancements.
• Drive continuous improvement through automation and advanced configurations.
• Utilize significant experience with Zendesk to architect and manage deep integrations with Atlassian, optimizing shared workflows.
• Mentor junior administrators and provide technical guidance.

What We Believe are Important Traits for This Role

• 5+ years of progressive experience as an Atlassian Administrator, with a significant portion in a senior capacity.
• Deep expertise in architecting and maintaining highly complex Jira workflows, including advanced scripting (e.g., Groovy).
• Expert-level understanding of Jira Service Management (JSM) and Confluence.
• Mastery of Atlassian user management, permissions, and security in large-scale environments.
• Extensive hands-on experience with third-party Atlassian Marketplace apps, specifically advanced configuration of Exalate.
• Strong experience with database administration and advanced SQL.
• Exceptional problem-solving and communication skills.
• Significant practical experience with Zendesk administration, including API integrations and workflow optimization, especially relating to Atlassian.

Nice to have Traits for This Role

• Atlassian Certified Professional (ACP) certifications are a strong plus.
• Proficiency with Linux and scripting (Bash, Python)

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.