Atlanta Warehouse Operations Lead

Omori North America INC; Vinings (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Growth opportunities

Safe, collaborative work environment

Job summary

Omori North America INC is seeking an Operations Facility Supervisor for our Atlanta office to oversee warehouse operations, inventory control, and customer service support. You will manage receiving, picking, packing, shipping, and documentation while driving KPI performance and safety adherence.

The role requires 3–5 years in warehouse/logistics, 1–2 years in a supervisory capacity, and experience with WMS/ERP systems. Travel to Canada for training may be required.

Qualifications

• High school diploma or equivalent required; post-secondary education in logistics, operations, or business is an asset.
• 3–5 years of experience in warehouse, parts, logistics, or customer service operations.
• Minimum 1–2 years of supervisory or lead experience overseeing multiple teams or functions.
• Strong understanding of inventory management, order fulfillment, and customer service processes.
• Experience using Warehouse Management Systems (WMS), ERP systems, and standard office software
• Strong people leadership and communication skills across diverse teams.
• Ability to manage competing priorities in a fast-paced, cross-functional environment.
• Customer-focused mindset with strong problem-solving and decision-making abilities.
• Detail-oriented with a focus on accuracy, service quality, and process adherence.
• Working knowledge of Food Safety and health and safety standards (e.g., WHMIS, OSHA)
• Ability to travel to Canada for training.
• Regular standing, walking, bending, and lifting (up to 50 lbs).
• May require shift work, overtime, or flexible hours based on operational needs.

Responsibilities

• Supervise daily warehouse and parts operations including receiving, put-away, picking, packing, shipping, returns, and parts distribution.
• Ensure inventory accuracy across warehouse and parts through cycle counts, audits, and proper inventory control processes.
• Oversee parts availability and coordination with service, sales, and customer service teams.
• Ensure proper handling, storage, and organization of inventory and parts.
• Investigate and resolve inventory discrepancies, shipping errors, damages, or delays
• Supervise customer service staff to ensure timely, professional, and accurate handling of customer inquiries, orders, and issues.
• Monitor service levels, response times, and customer satisfaction metrics.
• Support escalation and resolution of complex customer issues, working closely with warehouse and parts teams.
• Ensure consistent communication between customer service, warehouse, and parts to meet customer commitments.
• Enforce health and safety standards across warehouse and parts operations, including safe material handling and equipment use.
• Ensure compliance with company policies, labor standards, and applicable regulatory requirements.
• Maintain accurate documentation and operational records.
• Track and report on productivity, accuracy, and service-level KPIs.
• Identify opportunities for process improvement and support continuous improvement initiatives

Skills

People leadership

Inventory management

Customer service

Communication skills

WMS/ERP familiarity

Education

High school diploma or equivalent

Post-secondary in logistics/operations (asset)

Tools

WMS

ERP systems

Job description

Omori North America INC is seeking an Operations Facility Supervisor for our Atlanta office to oversee warehouse operations, inventory control, and customer service support. You will manage receiving, picking, packing, shipping, and documentation while driving KPI performance and safety adherence.

The role requires 3–5 years in warehouse/logistics, 1–2 years in a supervisory capacity, and experience with WMS/ERP systems. Travel to Canada for training may be required.