Facility Supervisor - Atlanta

Omori North America INC; Vinings (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Growth opportunities

Safe, collaborative work environment

Job summary

Omori North America INC is seeking an Operations Facility Supervisor for our Atlanta office to oversee warehouse operations, inventory control, and customer service support. You will manage receiving, picking, packing, shipping, and documentation while driving KPI performance and safety adherence.

The role requires 3–5 years in warehouse/logistics, 1–2 years in a supervisory capacity, and experience with WMS/ERP systems. Travel to Canada for training may be required.

Qualifications

• High school diploma or equivalent required; post-secondary education in logistics, operations, or business is an asset.
• 3–5 years of experience in warehouse, parts, logistics, or customer service operations.
• Minimum 1–2 years of supervisory or lead experience overseeing multiple teams or functions.
• Strong understanding of inventory management, order fulfillment, and customer service processes.
• Experience using Warehouse Management Systems (WMS), ERP systems, and standard office software
• Strong people leadership and communication skills across diverse teams.
• Ability to manage competing priorities in a fast-paced, cross-functional environment.
• Customer-focused mindset with strong problem-solving and decision-making abilities.
• Detail-oriented with a focus on accuracy, service quality, and process adherence.
• Working knowledge of Food Safety and health and safety standards (e.g., WHMIS, OSHA)
• Ability to travel to Canada for training.
• Regular standing, walking, bending, and lifting (up to 50 lbs).
• May require shift work, overtime, or flexible hours based on operational needs.

Responsibilities

• Supervise daily warehouse and parts operations including receiving, put-away, picking, packing, shipping, returns, and parts distribution.
• Ensure inventory accuracy across warehouse and parts through cycle counts, audits, and proper inventory control processes.
• Oversee parts availability and coordination with service, sales, and customer service teams.
• Ensure proper handling, storage, and organization of inventory and parts.
• Investigate and resolve inventory discrepancies, shipping errors, damages, or delays
• Supervise customer service staff to ensure timely, professional, and accurate handling of customer inquiries, orders, and issues.
• Monitor service levels, response times, and customer satisfaction metrics.
• Support escalation and resolution of complex customer issues, working closely with warehouse and parts teams.
• Ensure consistent communication between customer service, warehouse, and parts to meet customer commitments.
• Enforce health and safety standards across warehouse and parts operations, including safe material handling and equipment use.
• Ensure compliance with company policies, labor standards, and applicable regulatory requirements.
• Maintain accurate documentation and operational records.
• Track and report on productivity, accuracy, and service-level KPIs.
• Identify opportunities for process improvement and support continuous improvement initiatives

Skills

People leadership

Inventory management

Customer service

Communication skills

WMS/ERP familiarity

Education

High school diploma or equivalent

Post-secondary in logistics/operations (asset)

Tools

WMS

ERP systems

Job description

Salary Range: US$60,000.00 To US$70,000.00 Annually

Operations Facility Supervisor - Atlanta

Department – Production / Parts and Service / Sales

Job Title: Operations Facility Supervisor

Reports To: Plant Manager

Direct Reports: TBD

Works with: Internal and External Business Partners

Overtime: Non-Exempt

Job Summary:

The Operations Supervisor for our Atlanta office will be responsible for the following: Supervises the overall warehouse operations and daily activities of staff. Oversees receiving and stowing, picking and packing, shipping, inventory management, and documentation. Monitors and evaluates staff performance and shift goals against broader business objectives. Ensures the safety and security of goods and materials. Utilizes a warehouse management system (WMS), enterprise resource system (ERP), or other system to track and analyze processes and performance. Implements strong safety policies and procedures.

General Responsibilities:

• Supervise daily warehouse and parts operations including receiving, put-away, picking, packing, shipping, returns, and parts distribution.
• Ensure inventory accuracy across warehouse and parts through cycle counts, audits, and proper inventory control processes.
• Oversee parts availability and coordination with service, sales, and customer service teams.
• Ensure proper handling, storage, and organization of inventory and parts.
• Investigate and resolve inventory discrepancies, shipping errors, damages, or delays
• Supervise customer service staff to ensure timely, professional, and accurate handling of customer inquiries, orders, and issues.
• Monitor service levels, response times, and customer satisfaction metrics.
• Support escalation and resolution of complex customer issues, working closely with warehouse and parts teams.
• Ensure consistent communication between customer service, warehouse, and parts to meet customer commitments.
• Enforce health and safety standards across warehouse and parts operations, including safe material handling and equipment use.
• Ensure compliance with company policies, labor standards, and applicable regulatory requirements.
• Maintain accurate documentation and operational records.
• Track and report on productivity, accuracy, and service-level KPIs.
• Identify opportunities for process improvement and support continuous improvement initiatives

Qualifications:

• High school diploma or equivalent required; post-secondary education in logistics, operations, or business is an asset.
• 3–5 years of experience in warehouse, parts, logistics, or customer service operations.
• Minimum 1–2 years of supervisory or lead experience overseeing multiple teams or functions.
• Strong understanding of inventory management, order fulfillment, and customer service processes.
• Experience using Warehouse Management Systems (WMS), ERP systems, and standard office software
• Strong people leadership and communication skills across diverse teams.
• Ability to manage competing priorities in a fast-paced, cross-functional environment.
• Customer-focused mindset with strong problem-solving and decision-making abilities.
• Detail-oriented with a focus on accuracy, service quality, and process adherence.
• Working knowledge of Food Safety and health and safety standards (e.g., WHMIS, OSHA)
• Ability to work in both warehouse and office-based environments. Must be able to travel to Canada for training.
• Regular standing, walking, bending, and lifting (up to [insert weight, e.g., 50 lbs]).
• May require shift work, overtime, or flexible hours based on operational needs.

What Omori North America Will Do for You:

• Competitive compensation and benefits package.
• Opportunities for growth and professional development.
• A collaborative, customer-focused, and safety-driven work environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We are committed to providing accommodation for persons with disabilities. If you require accommodation at any stage of the application process or want more information on our accommodation policies, please contact let us know.

As part of our hiring process, we may use AI tools to help screen applications. These tools are used only to support our recruiters, and every application will still be reviewed by a member of our hiring team.

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

All employees are expected to comply with applicable laws, regulations, and company policies.