Athletic & Special Event Staff Supervisor (Bravo1 Protection)

highspiritshospitality; South Carolina; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Tips potential

Referral bonuses

Job summary

High Spirits Hospitality seeks an Athletic & Special Event Supervisor for Bravo1 Protection in Greenville and Pickens County. You’ll lead event staff, manage guest entry, and uphold safety and exceptional guest service from arrival through departure.

Join a hands-on leadership team, stay calm under pressure, coach staff, and communicate clearly with clients, vendors, and law enforcement to ensure smooth, safe events and memorable experiences for guests and partners.

Qualifications

• Experience in event operations, guest services, security, athletics, hospitality, crowd management, or team leadership.
• Ability to coach staff and maintain performance standards during events.
• Willingness to work evenings and weekends as events dictate.
• SLED Unarmed Security Officer license or current license requirement as applicable.

Responsibilities

• Lead Bravo1 event and security staff across athletic events, festivals, concerts, and private events.
• Provide excellent customer service to guests, clients, venue partners, vendors, and team members.
• Manage guest entry operations, including greeting, lines, ticketing/credentials, and post coverage to keep entry points moving.
• Support access control and safety tasks: bag checks, ID checks, wristbands, and designated entry points.
• Assign staff to posts, coordinate breaks, and adjust coverage as event needs change.
• Address guest questions, complaints, and incidents with professionalism and escalation as needed.
• Monitor crowd flow, prohibited items, weather concerns, and safety issues; coordinate with leadership.

Skills

Guest service

Leadership

Communication

Security awareness

Team supervision

Education

High school diploma or GED

Job description

About Us

Join a Team That’s Anything But Ordinary

At High Spirits Hospitality, we don’t just host events—we create unforgettable experiences. What began in a garage as a small bartending business has evolved into a powerhouse of hospitality brands, including Liquid Catering, Events at Judson Mill, The 405, Bravo1 Protection, and High Spirits Events. With 40 full-time and over 100 part-time team members, we produce more than 1,000 events a year—and we’re just getting started.

We believe in delivering exceptional customer service and building a team culture that’s nothing short of REMARKABLE.

Our Values:

We are...

• Radically Inclusive
• Embracing Individuality
• Making Life Fun
• Active Learners
• Responsible Citizens
• Keepin' It Real
• Ahead of the Curve
• Bold
• Leading with Heart
• Exceeding Expectations Everyday

Bravo1 Athletic & Special Event Supervisors help create safe, welcoming, well‑run events across Greenville and Pickens County. This is a hands‑on leadership role for someone who enjoys working with people, staying calm under pressure, and making sure guests, clients, staff, and event partners receive excellent customer service from arrival through departure. Supervisors support athletic events, festivals, concerts, private events, and other special events by leading event staff, managing guest entry and access control, monitoring event flow, and helping resolve issues quickly and professionally.

What You’ll Own

• Own the guest experience by creating a professional, helpful, and welcoming environment at every checkpoint, entrance, post, and interaction.
• Own event‑day supervision for assigned Bravo1 staff, including post assignments, breaks, communication, coaching, and follow‑through.
• Own front‑line event safety by supporting guest entry, access control, bag checks, ID checks, crowd awareness, and designated entry and exit points.
• Own calm, timely problem solving by addressing guest concerns, staff questions, and operational issues while escalating concerns when needed.

Key Responsibilities

• Supervise Bravo1 event & security staff assigned to athletic events, festivals, concerts, venue events, and other special events in Greenville and Pickens County.
• Provide excellent customer service to guests, clients, venue partners, vendors, and team members while maintaining a calm, professional presence.
• Lead guest entry operations, including greeting guests, answering questions, managing lines, supporting ticketing or credential checks, and keeping entry points moving smoothly.
• Support access control and event safety tasks, including bag checks, ID checks, wristband or credential verification, monitoring designated posts, and helping ensure guests enter and exit through approved areas.
• Assign staff to posts, communicate expectations clearly, monitor post coverage, coordinate breaks, and adjust staffing as event needs change.
• Respond to guest questions, complaints, access issues, lost‑and‑found needs, minor incidents, and service concerns with professionalism and sound judgment.
• Monitor event areas for guest flow, safety concerns, prohibited items, blocked exits, weather concerns, crowd issues, or other situations requiring attention.
• Communicate with clients, venue representatives, law enforcement, emergency personnel, and Bravo1 leadership as needed to support a safe and successful event.
• Complete shift reports, incident notes, staff attendance records, post notes, and other required documentation accurately and on time.
• Assist with setup, signage, barricades, cones, radios, supplies, check‑in materials, and other event support tasks as assigned.

Supervisor Expectations

• Lead assigned shifts from staff check‑in through event close, making sure team members know where to be, what to do, and how to communicate during the event.
• Model the customer service standard expected from Bravo1, especially during high‑volume entry, guest frustration, weather delays, denied entry, or other challenging moments.
• Coach staff in the moment when service, professionalism, safety awareness, or post coverage needs improvement.
• Maintain radio or phone communication with leadership and event contacts, sharing updates clearly and escalating concerns promptly.
• Help create an event environment where guests feel welcomed, staff feel supported, and clients feel confident in Bravo1’s professionalism.

Professional Standards & Company Expectations

• Take ownership of assigned work, follow through on commitments, and communicate proactively when support or clarification is needed.
• Represent Bravo1 Protection with professionalism and reflect our brand values in your work, communication, decision‑making, and service to others.
• Communicate quickly and professionally with clients, guests, teammates, vendors, and partners, recognizing that some work‑related communication may occur after hours due to the event‑based nature of our business.
• Handle client, vendor, and employee concerns with professionalism, sound judgment, and timely escalation when needed.
• Support a positive, inclusive, and accountable work environment that aligns with our company culture and standards.
• Be dependable, solutions‑focused, and adaptable as business needs, priorities, and event conditions change.
• Use company technology, communication platforms, and digital systems consistently, accurately, and responsibly to complete your work and stay informed.
• Submit digital documents, reports, checklists, receipts, and other required records accurately and on time.
• Attend required company meetings, trainings, and check‑ins as scheduled, and come prepared to actively participate.
• Stay well‑versed in company offerings, policies, safety standards, and service expectations, and follow updates as they are communicated.
• Handle company, client, and employee information with professionalism, discretion, and appropriate confidentiality.
• Follow all applicable laws, licensing requirements, and company procedures related to your work, including safety, sanitation, alcohol service, and workplace conduct standards.
• Use company property, equipment, and workspaces responsibly and help maintain them in clean, organized, working condition.
• Support alcohol service or alcohol‑related event duties as needed, in accordance with company policy and applicable law.
• Maintain a professional appearance and present yourself in a way that reflects our hospitality standards and brand.
• Perform other duties and support additional shifts or assignments as needed based on business needs.

Success in This Role Looks Like

• Guests are greeted professionally, given clear direction, and treated with respect, even during busy or stressful moments.
• Entry points, posts, and assigned areas are covered, organized, and operating smoothly.
• Staff receive clear direction, appropriate support, and timely coaching throughout the shift.
• Issues are handled calmly, professionally, and with the right level of escalation.
• Reports, attendance, incident notes, and post‑event communication are accurate, complete, and submitted on time.

Typical Schedule

This is an event‑based supervisor role where shifts are posted in an app for you to select. Most shifts take place in the evenings and on weekends, though weekday athletic events, prep, training, and support shifts may be available. Team members must be able to work events in both Greenville County and Pickens County. Being able to work Friday & Saturdays by 5:00 PM is necessary. We ask that supervisors commit to working at least 6 shifts per month, with additional availability strongly preferred during peak seasons. Our busiest seasons are typically March through May and September through December. In all, you could expect to work 6‑20 hours a week.

Mandatory Weekends: The fall is one of our busiest seasons. We require staff to pick up at least two shifts on the following weekends: September 18th–20th and October 9th–11th.

Compensation & Benefits

• This is a non‑exempt position that pays $17–$19 an hour depending on the shift, assignment, and level of responsibility.
• May be eligible to receive tips for certain shifts or assignments.
• Eligible to participate in our Employee Referral Bonus programs.
• Weekly pay through direct deposit.

We’re looking for someone with the experience, drive, and heart to thrive in a fast‑paced, people‑centered role. To be successful, you should:

• Have prior experience in event operations, guest services, security, athletics, hospitality, crowd management, team leadership, or another relevant customer‑facing role.
• Maintain a SLED Unarmed Security Office license (we provide training).
• Lead with respect and inclusivity—we proudly serve guests, clients, and team members of all backgrounds, identities, beliefs, and relationships.
• Bring strong customer service skills and the ability to stay calm, helpful, and professional during high‑volume or stressful situations.
• Be comfortable supervising staff, giving clear directions, coaching in the moment, and holding team members accountable to company standards.
• Be able to communicate clearly and professionally in English, both verbally and in writing, to perform the essential functions of the role.
• Be comfortable using a smartphone, scheduling app, communication tools, and digital forms for work‑related communication and reporting.
• Have the flexibility to work frequent evenings and weekends, including Friday & Saturdays by 5:00 PM.
• Have reliable transportation to event sites in Greenville and Pickens County.
• Have a cell phone with voice, text, and data capabilities available for work use.
• Be able to perform the essential functions of the role, with or without reasonable accommodation, including standing and walking for extended periods, working outdoors in varying weather conditions, and occasionally lifting or carrying up to 25 lbs.
• Hold a high school diploma or GED. A college degree is not required—we care more about your experience, judgment, attitude, and ability to lead people well.
• Be able to successfully pass a background check consistent with applicable law and the requirements of the role.
• Be able to successfully pass a drug screening consistent with applicable law and company policy.
• Must be authorized to work in the United States.