Athletic Club Receptionist

Marc & Rose Hospitality; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Arizona Grand Resort & Spa in Phoenix invites an Athletic Club front desk associate to greet guests, set a welcoming tone, and support a wellness-focused community.

You will manage check-ins, scheduling, and member inquiries with polish, while collaborating with fitness professionals, spa staff, and hospitality teammates to deliver seamless service and a memorable guest experience.

Responsibilities

• Serve as the welcoming face and voice of our Athletic Club, setting the tone for an exceptional guest experience
• Manage check-ins, scheduling, and member inquiries with polish and efficiency
• Collaborate with a team of fitness professionals, spa specialists, and hospitality experts
• Build meaningful relationships with members, many of whom return year after year
• Represent a brand synonymous with excellence in the greater Phoenix hospitality scene

Job description

Where the Valley of the Sun Meets Your Next Career Move

Picture this: towering red rock buttes framing a resort pool complex so legendary it has its own reputation among locals and travelers alike. Now picture yourself at the center of it all, greeting guests with warmth as they arrive at one of Phoenix's most celebrated athletic and wellness destinations. This is not simply a front desk. This is the gateway to Arizona Grand Resort & Spa's thriving Athletic Club, where fitness, hospitality, and Sonoran Desert sophistication converge.

The Setting

Nestled against the South Mountain Preserve, Arizona Grand Resort & Spa offers an unmatched backdrop for your workday. With over 300 sunny days a year, Phoenix isn't just a city, it's a lifestyle, one built around movement, energy, and outdoor living. Our Athletic Club is where that lifestyle comes alive daily, and you will be the first face our members and guests see when they walk through the door.

The Opportunity

This position offers far more than a job. It is a genuine entry point into a hospitality career with one of Arizona's most respected resort brands. Here, your professionalism and attention to detail will not go unnoticed. They will be the foundation for advancement within a company that prides itself on promoting from within and investing in the growth of its people.

• Serve as the welcoming face and voice of our Athletic Club, setting the tone for an exceptional guest experience
• Manage check-ins, scheduling, and member inquiries with polish and efficiency
• Collaborate with a team of fitness professionals, spa specialists, and hospitality experts
• Build meaningful relationships with members, many of whom return year after year
• Represent a brand synonymous with excellence in the greater Phoenix hospitality scene

The Culture

At Arizona Grand Resort & Spa, we believe true hospitality begins with how we treat one another. You will join a culture that values respect, collaboration, and a genuine passion for wellness, both for our guests and for our team members. Enjoy resort amenities, a supportive management style, and the pride that comes from working at a property that has become an institution in Phoenix hospitality.

Why Phoenix

Beyond our doors lies a city on the rise, celebrated for its blend of desert beauty, vibrant arts, and thriving culinary scene. From hiking South Mountain before your shift to enjoying downtown Phoenix’s eclectic restaurants after, this city offers a lifestyle that perfectly complements a career rooted in wellness and hospitality.

If you are ready to bring your polish, your warmth, and your ambition to a resort known for excellence, we would love to welcome you to our team.

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source: Marc & Rose Hospitality