Athlete Fulfillment & Vendor Performance Lead

DICK'S Sporting Goods, Inc.; McAlisters Crossroads (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

DICK'S Sporting Goods seeks an Athlete Order Coordinator - VDC to manage vendor order tasks, monitor SLA adherence, and ensure timely athlete fulfillment. You will collaborate across teams and analyze performance data to resolve issues and optimize processes.

The role emphasizes strong communication, problem solving, and a customer-service mindset, with focus on accuracy and vendor relations in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 1–3 years of related experience.
• Strong written & verbal communication skills.
• Customer-service oriented with strong interpersonal skills.
• Detail oriented with superior organizational abilities.
• Ability to work effectively in a team.

Responsibilities

• Primary point of contact for all order management tasks within assigned portfolio of vendors.
• Analyze vendor performance data and identify underperforming vendors for follow-up.
• Maintain system transmissions with vendors and resolve IT/EDI issues.
• Regularly perform FedEx shipment audits and ensure accurate billing.
• Develop SOPs, dashboards, and process documentation; handle special projects.

Skills

Communication skills

Customer service

Problem solving

Teamwork

Self-motivation

Attention to detail

Organizational skills

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Copilot

Job description

DICK'S Sporting Goods seeks an Athlete Order Coordinator - VDC to manage vendor order tasks, monitor SLA adherence, and ensure timely athlete fulfillment. You will collaborate across teams and analyze performance data to resolve issues and optimize processes.

The role emphasizes strong communication, problem solving, and a customer-service mindset, with focus on accuracy and vendor relations in a fast-paced environment.