ATC Manager

Arion Care Solutions; Phoenix (AZ); Remote; USD 55,000 - 75,000; Full time

Job summary

Arion Care Solutions seeks an ATC Manager to oversee the Attendant Care Department. Responsibilities include managing staff schedules, ensuring regulatory compliance, and supporting remote teams. The ideal candidate will have a background in Human Services, strong leadership skills, and the ability to manage complex systems in a dynamic environment. This remote position requires self-discipline and flexibility in travel.

Qualifications

• Minimum 3-5 years of relevant work experience, preferably in Human Services.
• Experience supervising remote or field-based employees required.
• Ability to obtain DPS fingerprint clearance card.

Responsibilities

• Manage ATC Monitor team scheduling and ensure completion of required visits.
• Coordinate payroll processes and staff certifications.
• Respond to audits and ensure compliance with regulations.

Skills

Leadership

Team Coordination

Communication

Critical Thinking

Problem Solving

Analysis

Education

Bachelor’s degree in education, social work, disability services, or related field

Tools

Microsoft Office

Job description

Our Mission is to do the right thing…always.

We embrace the highest standards of ethics in all of our relationships, services and business practices, and every decision is guided by integrity, dignity and respect.

About the ATC Manager Role!

The Attendant Care Department Manager provides support to company leadership, ensures compliance with applicable regulations and policies, and promotes quality service delivery. This role requires adept management of remote and traveling employees, oversight of an administrative team, and coordination with field staff to meet in-person service requirements. The Manager embraces a systems-oriented approach, continuous improvement mindset, and coaching leadership style.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or a combination of 5 years’ experience and education in the field of education, social work, disability services, or a related field
• Minimum 3-5 years’ relevant work experience, preferably in a Human Services field
• Experience supervising remote and/or field-based employees.
• Satisfactory background check
• Ability to obtain DPS fingerprint clearance card
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with internal databases and large data sets.
• Familiarity with state and federal regulations related to attendant care services, including AHCCCS and DDD requirements.

COMPETENCIES

• Effective leadership and team coordination, including support for remote and field-based staff.
• Ability to manage complex systems, shifting priorities, and interrelated workflows.
• · Clear and professional communication across teams and stakeholders.
• · Organized and accountable, with strong follow-through on tasks and timelines.
• · Proficient in analyzing reports and working with large data sets to support compliance and decision-making.
• · Strong critical thinking and problem-solving abilities.
• · Committed to continuous improvement and adapting processes for better outcomes.
• · Self-directed and reliable in a remote work environment, with flexibility to travel as needed.

ESSENTIAL JOB FUNCTIONS

· Use internal reports (e.g., Past Due Visits, Certification Logs) to track ATC Monitor compliance and follow-up needs.

· Manage ATC Monitor team scheduling and ensure completion of all required visits in a timely manner.

· Coordinate payroll processes and incentive payments.

· Review and maintain staff certifications and training compliance.

· Hire, train, supervise, and evaluate ATC Monitors and administrative staff; oversee onboarding and ensure training processes are implemented.

· Monitor and support the quality of ATC visits, ensuring services align with regulatory and organizational standards.

· Oversee vehicle auditing and management, ensuring that agency vehicles used by ATC Monitors and staff are properly maintained, documented, and compliant with all regulations and policies.

· Ensure consistent, effective communication within the ATC team and with other departments to support coordination of services and organizational goals.

· Support reassignment and caseload balancing for ATC Monitors based on geography and service needs.

· Lead department meetings and promote team accountability and collaboration.

· Respond to internal and external audits, investigations, and other compliance-related requests.

· Ensure internal and external compliance with all regulations, policies, and funding source constraints, including punctuality, attendance, and prior approval for time off.

· Maintain records, logs, required documentation, and a safe environment; keep licenses and certifications current, and protect confidentiality of member, staff, and agency information.

· Other duties as assigned

PHYSICAL AND MENTAL REQUIREMENTS

· Ability to use and work with computer software and databases to track information; particularly Microsoft Outlook, Word, and Excel

· Ability to lift items up to 50 lbs. (e.g., boxes of paper).

· Ability to walk, kneel, stand, and bend, and sit for extended periods at a computer.

· Proficiency with computer software and databases, including Microsoft Outlook, Word, and Excel, to track information, research discrepancies, and maintain records.

· Capacity to handle multiple projects, prioritize needs, and respond quickly to health, safety, and emergency situations.

· Ability to exercise patience, restraint, and self-control in potentially challenging situations while maintaining productivity.

EQUIPMENT

· Multi-functional printer/scanner

· Cell Phone

· May require the use of vehicle

WORK ENVIRONMENT

This job operates as a remote telecommuting position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate. This position may require travel to different locations and in-person meetings.