At Your Service Runner

White Lodging Services, Inc.; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day 1 Medical, Dental, and Vision

Paid Parental Leave

Vacation and PTO with rollover

Tuition Reimbursement

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development opportunities

Discounts on hotel rooms, dining, and.

Job summary

White Lodging Services, Inc. seeks an AYS Agent to serve as the primary guest-contact point for calls, inquiries, and in-room dining orders. You will coordinate with hotel departments to fulfill requests and maintain accurate logs to ensure guest satisfaction.

The role requires strong communication, multitasking, and a customer-first mindset in a fast-paced hospitality environment. Evening hours from 3:00 pm to 11:30 pm emphasize professional demeanor and guest care.

Qualifications

• Prior hospitality or customer service experience preferred.
• Strong communication and guest-facing skills.
• Familiarity with hotel POS systems (e.g., MICROS) is a plus.

Responsibilities

• Promptly answer guest calls and respond with solutions or service requests.
• Coordinate with hotel departments to fulfill guest needs and track follow-ups.
• Take in-room dining orders and demonstrate menu knowledge with upsell when appropriate.
• Input and process orders in the POS system to ensure accurate delivery and charges.
• Maintain detailed logs of calls, requests, and shift communications.
• Provide guests with accurate information on hotel amenities and local attractions.

Skills

Guest service

Communication

Multitasking

POS systems

Tools

MICROS POS

Job description

Description

Summary

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Summary

The AYS Agent serves as the primary point of contact for guest requests, inquiries, and in-room dining orders. This role ensures exceptional guest service by responding efficiently to calls, coordinating with hotel departments, and following up on all requests. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment.

Responsibilities

This will be PM position with working hours being 3:oo pm - 11:30 pm.

What You’ll Do

• Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
• Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
• Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
• Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
• Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
• Provide guests with accurate information about hotel amenities, local attractions, and area services.
• Monitor and manage outstanding guest requests, ensuring completion before shift end.
• Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
• Uphold confidentiality and security of all guest and hotel information.
• Maintain a clean and organized workspace and adhere to all safety and operational standards.

What You’ll Bring

• Exceptional communication and guest service skills with a warm, professional demeanor.
• Strong multitasking and organizational abilities with attention to detail.
• Prior hospitality or customer service experience preferred.
• Familiarity with hotel systems and Point of Sale (POS) software, such as MICROS.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work nights, weekends, and holidays as needed.

Other information

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• Tuition Reimbursement
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Leadership development opportunities
• Discounts on hotel rooms, dining, and other travel/entertainment experiences