At Your Service Operator

Crestview Management, LLC; Myrtle Beach (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

A hospitality management company in Myrtle Beach, SC is seeking a Customer Service Representative to handle phone calls and guest requests in a timely manner. The ideal candidate will have a high school diploma, previous experience in a hotel front desk or customer service role, and strong communication and leadership skills. This role offers competitive wages, health and dental insurance, 401(k) with company match, and perks such as free hotel rooms and discounts.

Qualifications

• Previous experience in a hotel front desk or customer service role.
• Ability to work in a fast-paced environment.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Answer internal and external phone calls in a professional manner.
• Respond to hotel guests’ requests in a timely manner.
• Utilize the Guest Experience Platform (GXP Software) to log guest requests.

Skills

Leadership skills

Communication skills

Multitasking

Problem-solving skills

Proficient in Microsoft Office

Education

High school diploma or equivalent

Tools

GXP Software

Hotel management software

Job description

Responsibilities

• Answer internal and external phone calls in a professional manner within a prescribed time frame
• Answer internal and external phone calls according to established scripts and Marriott standards
• Promptly route calls to their destination
• Respond to hotel guests’ requests in a timely manner
• Answer, dispatch and log incoming calls from all departments
• Conduct pre arrival planning for same day and next day reservations
• Utilize the Guest Experience Platform (GXP Software) to log, track and respond to guest requests/issues
• Work in unison with Manager on Duty and all Departments of the resort to ensure all guest needs and requests are fulfilled in a timely manner

Requirements

• High school diploma or equivalent
• Previous experience in a hotel front desk or customer service role
• Strong leadership and communication skills
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills
• Proficient in Microsoft Office and hotel management software
• Flexible schedule, including weekends and holidays.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid TimeOff (PTO), free hotel rooms and hotel discounts.