At Your Service Center Associate, Willowbrook Mall - NJ - Full Time

Macy's; Wayne (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

A major retail company in Wayne, New Jersey seeks an At Your Service Center Colleague to deliver a seamless shopping experience. Responsibilities include supporting Buy Online Pickup In Store activities, assisting with merchandise returns, and maintaining an organized shopping area. Candidates should have strong multitasking abilities, a customer-first mindset, and flexible availability for various shifts. Competitive pay and benefits, including merchandise discounts and 401(k) match, are offered to promote well-being and career growth.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to communicate effectively in English.
• Strong decision-making skills in customer interactions.
• Enjoy meeting customers and sharing product information.
• Resourceful and able to adapt to changing priorities.
• Comfortable using electronic devices.

Responsibilities

• Deliver a personalized shopping experience to customers.
• Assist with Buy Online Pickup In Store (BOPS) and merchandise returns.
• Maintain a clean and organized shopping space.
• Engage customers with genuine hospitality.
• Meet daily sales goals and engage in upselling.

Skills

Customer service

Multitasking

Problem-solving

Attention to detail

Communication

Teamwork

Adaptability

Job description

Job Overview

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards.

This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer‑first mindset. You’ll thrive in a fast‑paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

This role goes far beyond just being a cashier. Here the customer is at the heart of everything we do – every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

How our At Your Service Colleagues spend their day

• Every day starts with a positive example. As an At Your Service colleague you come in energized and ready to make an impact – wearing your name badge with pride, greeting teammates with warmth, and ensuring the At Your Service area is clean and organized. You set the pace by reviewing sales goals, learning about new arrivals and top‑selling items, and staying up to date on trends and promotions to support the team and engage customers confidently.
• In the At Your Service area you lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including BOPS, be proficient in all systems needed to complete transactions, and keep the collection area organized so the pickup experience is friction‑free.
• You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• They always finish strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve customers and communities.
• And we know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Comfortably communicate and collaborate with customers and colleagues.
• Meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; works well independently and as part of a team.
• Can handle electronic devices with no problem.

Essential Physical Requirements

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Requires clear vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash registers, and the ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and making a difference through volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.