At Your Service Center Associate, Oak Brook Center - Full Time

Macy's; Oak Brook (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Paid time off and holidays

Job summary

A national retail store in Oak Brook is seeking an At Your Service Center Colleague to provide exceptional customer service and support various in-store activities. This role requires multitasking abilities and a customer-first mindset while maintaining store standards. The position offers flexible scheduling, with the expectation of evenings and weekends. Benefits include competitive pay, merchandise discounts, and opportunities for professional growth.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Effective communication with customers and co-workers.
• Ability to make sound decisions in real time.

Responsibilities

• Deliver seamless and personalized shopping experiences.
• Support various service activities including order pickups.
• Maintain a clean and organized shopping space.

Skills

Customer service

Multitasking

Problem-solving

Communication

Flexibility

Job description

Overview

Be part of an amazing story Macy's is more than just a store. We're a story that has captured hearts and minds for more than 160 years, about innovations, traditions, inspiring stores and irresistible products, and moments like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy's a special place to work.

Job Overview

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You\'ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy\'s service standards.

This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You\'ll thrive in a fast-paced environment with flexibility for shifts that may include nights, weekends, and holidays.

This role goes beyond being a cashier. The customer is at the heart of everything we do—every day, all day. If you\'re passionate about selling, achieving goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit. You\'ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

How our At Your Service Colleagues spend their day

• Every day starts with a positive example. As an At Your Service Colleague, you come in energized and ready to make an impact—wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas are clean, organized, and ready for customers. You review sales goals, learn about new arrivals and top sellers, stay up to date on trends and promotions, and support the team to engage customers confidently.
• You lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including Buy Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized for a friction-free customer pickup experience.
• You help maintain a shoppable space by recovering merchandise and keeping pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• Finish Strong by sharing our Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you while using the customer\'s name.
• We believe service starts with each other by supporting one another with honesty, care, and collaboration to better serve customers and communities.
• Excellence is a journey—we strive to improve daily, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefits eligibility is noted here.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
• Makes prompt, sound decisions in real time to address customer needs and resolve issues
• Comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goals
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture; adaptable to changing priorities; able to work independently and in a team
• Comfortable handling electronic devices

Essential Physical Requirements You Will Perform

• Talking, lifting, constant movement, standing, and reaching with arms and hands
• Standing for extended periods, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching above shoulder level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and technology, including handheld equipment and cash register operations

What We Can Offer You

Join a team where work is rewarding and fun. Macy\'s offers a dynamic, inclusive environment with competitive pay and benefits, comprehensive health coverage, a 401(k) match, paid time off and holidays, leadership development, and opportunities to join Colleague Resource Groups and volunteer opportunities.

Some additional benefits include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy\'s. Whether helping a customer find the perfect gift, improving operations, enhancing our online shopping experience, buying in-style merchandise, or contributing to events like the Thanksgiving Day Parade, Macy\'s offers unique opportunities to be part of memorable moments in people\'s lives.

Join us and help write the next chapter in our story – Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy\'s Inc. reserves the right to amend this job description at any time. Macy\'s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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