At Your Service Center Associate, Oakridge - Part Time

Macy's; San Jose (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Employee Assistance Program

Job summary

Macy's in San Jose is seeking an At Your Service Center Colleague to deliver outstanding customer experiences. You'll support various activities like returns and order pickups while maintaining high service standards.

The ideal candidate should have strong multitasking skills, a customer-first mindset, and will thrive in a flexible work environment. Benefits include merchandise discounts and health coverage.

Qualifications

• Flexible availability for days, evenings, weekends, and holidays.
• Effective communication with customers and co-workers.
• Ability to adapt to changing priorities and work in teams.

Responsibilities

• Engage customers with genuine hospitality.
• Assist in online and in-store orders and returns.
• Maintain clean and organized service areas.

Skills

Customer service

Multitasking

Problem-solving

Flexibility

Team collaboration

Job description

Job Overview

As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. This role requires strong multitasking abilities, problem‑solving, attention to detail, and a customer‑first mindset. You’ll thrive in a fast‑paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do—every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Daily Responsibilities

• Every day starts with a positive example: come in energized and ready to make an impact, wearing your name badge with pride, greeting teammates warmly, and ensuring the At Your Service areas are clean, organized, and ready for customers.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on trends and promotions to support the team and engage customers confidently.
• Lead through action—welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations that build lasting relationships.
• Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick‑up experience is friction‑free.
• Help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• Finish strong: share our Loyalty program benefits, ensure customers have all they need, and end with a sincere thank‑you—often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Strive daily for excellence by taking pride in your work, achieving sales goals, and learning from each other to deliver individual and store results.

Who You Are (Qualifications)

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Make prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Adapt to changing priorities and work both independently and in a team.
• Handle electronic devices with no problem.
• Meeting daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start new ventures.

Essential Physical Requirements

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, and reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology is necessary, including handheld equipment, cash register, and ability to process register transactions.

Benefits

We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Join a Colleague Resource Group and volunteer for community impact.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Additional benefit details are available on our website.

About Macy’s

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, buying in‑style and on‑trend merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Equal Opportunity Employer

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.