At Your Service Agent (PBX Operator)

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in the hospitality sector is seeking an At Your Service Agent (PBX Operator) for The Lytle Park Hotel in Cincinnati. The role requires managing the hotel switchboard and ensuring excellent guest service. Responsibilities include handling inquiries, connecting calls, and assisting with hotel operations. Ideal candidates will have a minimum of one year of guest service experience and embody core values of positivity and open-mindedness.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Local discounts

Employee hotel rates

Free parking or monthly bus pass

Qualifications

• Minimum of one year of guest service experience, preferably in hospitality.

Responsibilities

• Operate PBX switchboard to connect calls.
• Answer, screen, and route calls efficiently.
• Record guest requests and ensure completion.

Skills

Positivity

Open-mindedness

Caring

Passion

Job description

Join to apply for the At Your Service Agent (PBX Operator) role at Pyramid Global Hospitality.

About Us

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our employee development, benefits, and meaningful relationships. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee hotel rates. We also provide ongoing training to help our team advance their careers across over 230 properties worldwide.

Location and Role Overview

At The Lytle Park Hotel, we seek a passionate hospitality professional to operate the Hotel switchboard, providing five-star service. The role involves handling guest inquiries, operating communication systems, and ensuring guest satisfaction. Benefits include free parking or a monthly bus pass.

Responsibilities

• Operate PBX switchboard to connect calls.
• Answer, screen, and route calls efficiently.
• Record guest requests and ensure completion.
• Operate radio and relay messages.
• Manage wake-up calls and guest welcome calls.
• React to emergency situations and coordinate communications accordingly.
• Maintain communication systems and handle guest messages and inquiries.
• Assist with hotel operations and emergency procedures.
• Review daily hotel events and provide guest information.
• Report technical issues and assist with dialing instructions.
• Process paperwork and complete daily surveys.

Qualifications

Applicants should embody core values of positivity, genuineness, honor, caring, passion, and open-mindedness. A minimum of one year of guest service experience, preferably in hospitality, is required.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

This position encourages diversity and is an equal opportunity employer. All qualified applicants will be considered without regard to race, gender, age, religion, or other protected characteristics.