AT&T Retail Customer Service Associate

Prime Nexus Inc; Montgomery (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid hands-on training

Weekly pay

Uncapped commission & bonuses

One-on-one coaching

Job summary

PRIME NEXUS INC is hiring a Wireless Customer Service & Sales Associate to join our Montgomery team. This full-time entry-level role involves in-person customer interactions inside retail locations, representing wireless products and services and guiding customers through the sales and enrollment process.

The position emphasizes friendly customer service, professional presentation, and the ability to learn about customer needs while achieving personal and team goals.

Qualifications

• Strong customer service skills.
• Excellent communication abilities, both listening and speaking.
• Able to work well in a team and contribute to team goals.
• Motivated to learn and adapt in a fast-paced retail environment.

Responsibilities

• Engage with customers face-to-face inside retail locations.
• Represent wireless products and services professionally.
• Explain services, features, promotions, and upgrades to customers.
• Answer questions and provide accurate product information.
• Assist customers through the sales and enrollment process.
• Build positive relationships with customers.
• Work toward individual and team performance goals.
• Participate in ongoing training and coaching.

Skills

Customer service

Communication

Team oriented

Goal oriented

Job description

Wireless Customer Service & Sales Associate

PRIME NEXUS INC is hiring a full-time Wireless Customer Service & Sales Associate to join our team in Montgomery, AL.

In this entry-level position, you'll work face-to-face with customers in retail locations while representing a client in the wireless industry. You'll help customers understand available wireless products, services, and promotions while providing a friendly and professional customer experience.

We provide paid, hands-on training, so previous wireless or sales experience is not required. We're looking for motivated people who enjoy working with customers, are comfortable in a goal-oriented environment, and are ready to learn.

What You'll Do

• Engage with customers face-to-face inside retail locations

• Represent wireless products and services professionally

• Learn about customer needs and recommend appropriate options

• Explain available services, features, promotions, and upgrades

• Answer customer questions and provide accurate product information

• Assist customers throughout the sales and enrollment process

• Build positive relationships with customers

• Work toward individual and team performance goals

• Participate in ongoing training and coaching

• Maintain a professional and positive presence while representing our client

What We're Looking For

• Strong customer service and communication skills

• Friendly and comfortable speaking with new people

• Goal-oriented and motivated to achieve results

• Dependable, professional, and team-oriented

• Willing to learn new products and sales techniques

• Comfortable working in a face-to-face retail environment

• Able to work independently as well as alongside a team

• Reliable transportation within the Montgomery area

Previous experience in wireless, retail, hospitality, customer service, or sales is a plus, but not required.

What We Offer

• Paid hands-on training

• Weekly pay

• Uncapped performance-based commission and bonus opportunities

• One-on-one coaching and mentorship

• Leadership and professional development

• Advancement opportunities based on performance

• Team meetings, activities, and recognition programs

• Opportunities to attend regional training and development events

Your Opportunity to Grow

At PRIME NEXUS INC, we focus on developing our team through hands-on experience, ongoing coaching, and opportunities to take on additional responsibility.

Strong performers may have opportunities to assist with training, team development, and leadership as they progress.