ASST SERVER - THE BALCONY-SEASONAL

Hard Rock Hotel and Casino Atlantic City; Atlantic City (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant nightlife team as a Server Assistant at a leading venue! This role is crucial for delivering exceptional guest experiences and maintaining a lively atmosphere. You'll collaborate with Cocktail Server Models, ensuring that every guest feels valued and well-cared for. Your responsibilities will include setting and cleaning tables, assisting with drink service, and promoting the venue through social media. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity is perfect for you. Embrace the excitement and energy of the nightlife scene while making lasting connections with guests!

Qualifications

• 1+ year experience as a server or server assistant in a high-volume setting.
• Knowledge of beverages and garnishes is essential.

Responsibilities

• Provide attentive service and maintain cleanliness in assigned section.
• Assist Cocktail Server Models and ensure guest satisfaction.

Skills

Customer Service

Mixology

Teamwork

Communication

Education

High School Diploma

Tools

Juice and Soda Guns

Blenders

Coffee Machines

Ice Machines

Job description

Overview

The Server Assistant is responsible for providing attentive service to all guests in their assigned section by working diligently to ensure the environment is clean and well stocked at all times. The Service Assistant will set and clean tables in addition to assisting the Cocktail Server Model with any and all tasks necessary. Our Server Assistant Models exist to provide excellent service Hard Rock style! You are a critical part of the team that takes care of our guests. You work in tandem with the Cocktail Server Model to ensure our guests experience a new level of nightlife.

Responsibilities

• Working as a team with the Cocktail Server Models to ensure a high level of guest attention
• Consistently delivers exceptional service to all guests while acting in a professional manner
• On occasion, the Server Assistant may assist the Cocktail Server Model in mixing and pouring well-balanced cocktails and shots according to the Hard Rock Mixology program
• Complies with all state and federal liquor laws
• Performs all opening and closing duties as assigned
• Maintains a clean and hygienic work area in accordance with New Jersey Health Standards
• Cleans all spills immediately, notifying other staff members and using appropriate signage when necessary
• Sets and resets tables according to company standards before, during, and after service
• Communicates with management, VIP hosts & service staff to rectify any and all customer needs, comments, or incidents
• Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base through available social media outlets, as per the Company's Marketing Requirement Plan
• Collects customer information for the venue database, while constantly striving to increase the size of your personal clientele
• Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each
• Welcomes all customers to the venue professionally and courteously, according to the established venue sequence of service
• Works with a sense of urgency to anticipate customer needs and other team members when the opportunity arises

Qualifications

• A minimum of one (1) year of experience as a server or server assistant, preferably in a high-volume nightclub or high-volume restaurant
• Current and/or previous modeling experience preferred but not required
• Must have knowledge of beverages, glassware, and garnishes
• Ability to obtain a valid New Jersey alcohol awareness card and a New Jersey Food Handler Safety Training card
• Must be able to operate: two and six wheel carts, juice, soda and liquor guns, cutting boards, coffee and frozen drink machines, ice machines, shot glasses, mixers, pourers, blenders, beer keg/soda/wine/juice hook-ups, and knives.
• Must hold or have the ability to obtain a Casino Employee Registration issued by the New Jersey Division of Gaming Enforcement.

ADDITIONAL REQUIREMENTS:

• Work varied shifts, including weekends and holidays
• Must be neat and clean in appearance and physically fit to perform the duties required.