ASST SERVER - THE BALCONY-SEASONAL

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in nightlife is seeking a dedicated Server Assistant to enhance guest experiences in a vibrant atmosphere. In this seasonal role, you'll work closely with cocktail servers to deliver exceptional service, ensuring cleanliness and organization in your section. Your responsibilities will include setting and resetting tables, assisting with drink preparation, and engaging with guests to promote the venue's offerings. If you're passionate about hospitality and thrive in a fast-paced environment, this opportunity is perfect for you, allowing you to grow your skills and clientele in a dynamic setting.

Qualifications

• 1+ years experience in a high-volume nightclub or restaurant.
• Knowledge of beverages and garnishes is essential.

Responsibilities

• Provide attentive service to guests and maintain cleanliness.
• Assist Cocktail Server Model with mixing and pouring drinks.

Skills

Customer Service

Mixology

Communication

Teamwork

Education

High School Diploma

Tools

Beverage Guns

Cutting Boards

Job description

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Overview

The Server Assistant is responsible for providing attentive service to all guests in their assigned section by working diligently to ensure the environment is clean and well stocked at all times. The Service Assistant will set and clean tables in addition to assisting the Cocktail Server Model with any and all tasks necessary. Our Server Assistant Model exists to provide excellent service Hard Rock style! You are a critical part of the team that takes care of our guests. You work in tandem with the Cocktail Server Model to ensure our guests experience a new level of nightlife.

Responsibilities

1. Work as a team with the Cocktail Server Models to ensure a high level of guest attention
2. Consistently deliver exceptional service to all guests while acting professionally
3. Assist the Cocktail Server Model in mixing and pouring cocktails and shots according to the Hard Rock Mixology program, on occasion
4. Comply with all state and federal liquor laws
5. Perform all opening and closing duties as assigned
6. Maintain a clean and hygienic work area in accordance with New Jersey Health Standards
7. Clean spills immediately, notify staff, and use signage when necessary
8. Set and reset tables according to standards before, during, and after service
9. Communicate with management, VIP hosts, & service staff to address customer needs, comments, or incidents
10. Act as an ambassador of the venue, promoting it and its products through social media as per the Marketing Requirement Plan
11. Collect customer information for the venue database and strive to increase your personal clientele
12. Provide customers with accurate information about the venue, entertainment, and offerings
13. Greet customers professionally and courteously, following the venue's service sequence
14. Work with urgency to anticipate customer needs and support team members
15. Perform all opening and closing duties as assigned

Qualifications

1. At least one year of experience as a server or server assistant, preferably in a high-volume nightclub or restaurant
2. Knowledge of beverages, glassware, and garnishes
3. Ability to obtain a valid New Jersey alcohol awareness card and Food Handler Safety Training card
4. Ability to operate carts, beverage guns, cutting boards, machines, and utensils listed
5. Must hold or be able to obtain a Casino Employee Registration from the NJ Division of Gaming Enforcement

Additional Requirements

1. Work varied shifts, including weekends and holidays
2. Maintain a neat appearance and be physically fit to perform duties

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