ASST COMM MGR NONEX

Paycom - ATS; Santa Clarita (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

100% Employee coverage for Medical, 3?

401(k) plan with employer match

Paid time off

Employee Assistance program

Tuition Assistance

Dependent Care and Medical Flexible SP

Life & AD&D Insurance

Pet Insurance

Employee Exclusive Discounts

Referral bonus program

Free Parking

Job summary

GHP seeks an Assistant Community Manager for Canyon Country Villas in Canyon Country, CA. This full-time role supports the Community Manager to drive revenue growth, occupancy and resident engagement while upholding GHP’s culture.

You will lead improvements in service, marketing, leasing, and operations, while maintaining financial records, handling delinquencies, and ensuring high occupancy through effective leasing and community initiatives.

Qualifications

• 2-3 years of multi-family property management experience in operations/resident services.
• Experience in bookkeeping preferred.
• 1 year of working knowledge using Yardi software.
• Sales and/or leasing experience.
• General office experience.
• Proficiency in MS Word, Excel and Outlook required.
• Ability to interact effectively with prospects, residents, peers and management.
• Excellent customer service skills.
• Must be extremely organized, detail-oriented and able to multi-task.

Responsibilities

• Create a safe, respectful, and productive environment for all team members.
• Set service excellence standard and inspire the teams to achieve it.
• Promote regular communication and transparency within the Community.
• Manage Move-In and Move-Out experience and resident engagement.
• Own the employee experience and drive employee satisfaction.
• Assist in marketing the apartment community via online ads, social media and outreach.
• Act as a sales representative for the community and handle inquiries.
• Compute, classify and record data to maintain financial records.
• Make daily bank deposits and maintain copies of checks.
• Assist with delinquencies and implement timely collection procedures.
• Assist in all phases of property operations.
• Design and implement resident retention programs.
• Know leasing techniques and sales methods.
• Maintain high occupancy through leasing activities and market awareness.
• Ensure model and target apartments are market-ready; communicate needs.
• Local travel may be required.
• May require driving a golf cart.

Skills

Customer service

Organization

Communication

Sales/Leasing

Problem solving

Tools

Yardi

MS Word

Excel

Outlook

Job description

Job Details: Job Location: CANYON COUNTRY VILLAS - CANYON COUNTRY, CA, Position Type: Full Time, Salary Range: $24.00 - $25.00Hourly, Job Shift: Day, As the Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement.

You are responsible for assisting the Community Manager meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You thrive on sharing your knowledge and creating a better future for GHP. You are an Ambassador of the GHP Culture and Vision within your Community.

Customer Experience and Leadership

• Creates and maintains a safe, respectful, and productive environment for all team members at the community.
• Helps set a Service Excellence standard and inspiring the teams to achieve it.
• Promotes regular communication and transparency within the Community
• Manages Move-In and Move-Out experience provided by the Community and the overall resident engagement.
• Owns the employee experience, helps drive employee satisfaction and elevates team behaviors.

Sales and Marketing

• Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach
• Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability

Financial Performance

• Compute, classify and record data to keep financial records complete
• Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit
• Assist the Community Manager with delinquencies and monitor for collection procedures.
• Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices.

Operations

• Assist the Community Manager in all phases of the property operations.
• Assist the Community Manager in designing and implementing resident retention programs
• Responsible for the knowledge and administration of leasing techniques and sales methods
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive
• Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive
• Ensure that the “model” and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market-ready to the Community Manager
• Will require local travel.
• May require driving golf cart.

Qualifications: Core Competencies

• Customer-Centric – Put the customer, both internal and external, at the heart of everything.
• Problem Solving – Uses logic and reasoning to identify solutions and seek alternative solutions, conclusions or approaches to problems.
• Communication – Communicates in detail both written, orally and verbally in a professional manner.
• Business Acumen - Communicates professionally and exhibits a sense of urgency with both internal and external customers.
• Cost Conscious – Makes decisions within assigned role that are fiscally responsible.
• Sales Driven – Meets and exceeds sales goals and seeks opportunities to close on all potential residents.

Professional Requirements

• 2-3 years of multi-family property management experience in operations/resident services.
• Experience in bookkeeping preferred.
• 1 year of working knowledge using Yardi software.
• Sales and/or leasing experience.
• General office experience.
• Proficiency in MS Word, Excel and Outlook required.
• Ability to interact effectively with prospects, residents, peers and management.
• Excellent customer service skills.
• Must be extremely organized, detail-oriented and able to multi-task.

Physical Requirements

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly operates computer and other office machinery.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
• Constantly works in outdoor weather conditions.
• May be required to drive golf cart.

COGNITIVE OR MENTAL REQUIREMENTS

• Reading;
• Writing;
• Strong math skills;
• Ability to communicate clearly;
• Ability to deal with complex issues;
• Attention to detail; and
• Ability to prepare financial and related reports.

ELIGIBILITY REQUIREMENTS

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned

Salary Range: $24.00-$25.00 per hour, DOE.

Eligible for: Commissions, Bonuses, Overtime, and Wardrobe Allowance

Benefits

• 100% Employee coverage options for Medical, Dental, Vision.
• 401(k) plan with employer match
• Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
• Employee Assistance program
• Tuition Assistance
• Dependent Care and Medical Flexible Spending Accounts
• Life & AD&D Insurance
• Pet Insurance
• Employee Exclusive Discounts
• Lucrative referral bonus program
• Free Parking