Association Program Registrar

YMCA of Metro Atlanta; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

The YMCA of Metropolitan Atlanta seeks an Association Program Registrar reporting to the Chief Program Officer to manage program registration and records for youth and families.

You will collaborate with branches on registrations, collections, scholarships, and third-party payments, ensuring accurate data and responsive service across programs.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience working with children in a structured setting.
• Must be at least 18 years old.
• First Aid/CPR within 30 days or obtain during initial employment.
• Proficient in Microsoft Office and basic computer software.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to multitask, work independently, solve problems, and manage time effectively.
• Strong customer service skills and a commitment to hospitality.
• Must pass Bright from the Start background check.

Responsibilities

• Support associations and branches with program registration, collections, discount and financial assistance.
• Manage third-party pay and registration through Traction Rec and vendor software.
• Handle program collections for billing declines and open invoices.
• Enter financial assessments and scholarships and coordinate with Branch Leadership for extenuating circumstances.
• Provide branch program support with the Member Service Center team.
• Build rapport with front-line users and program families for better service.
• Assist with Traction Rec training and system configuration updates as needed.
• Research solutions and maintain the knowledge base.
• Maintain system policies, workflows and standard reports; provide documentation as needed.
• Support HR with Traction Rec training for association and branch directors.
• Adjust and record scholarships related to special grants.
• Manage credits, refunds, and adjustments in the system per association directions.
• Communicate with Branch Directors and CAPS recipients about applications, certificates, and receipts.
• Serve as primary contact for families on payment arrangements and cancellations.
• Deliver excellent service to members and program participants over the phone.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

NATURE AND SCOPE

Reporting directly to the Chief Program Officer, the Association Program Registrar will serve as the primary point of contact for Association and Branches for program registration management. This position will be responsible for maintaining records and assisting with registration for all youth families and programs.

RESPONSIBILITIES

• Support and collaborate with all association branches to provide program registration support, including but not limited to collections, third party pay, CAPS, funding sources, discounts and financial assistance.
• In collaboration with branches and finance, responsible for Association third party pay or registration and management process through Traction Rec and vendor software system.
• Manage program collections for billing declines and open invoices.
• Collect and enter financial assessments, and scholarship information based on the program scale and collaborate with Branch Leadership to meet the needs in the case of extenuating circumstances.
• Provide branch program support in collaboration with the Member Service Center team.
• Build strong rapport with front-line users of supported systems and program families, developing best in customer service.
• Assist and ensure current Traction Rec programs are setup and configuration updates as needed.
• Research solutions through internal and external sources and maintain knowledgebase.
• Maintain system configuration policies, workflows and standard reports, and provide documentation and expertise as needed.
• Provide support to HR for Traction Rec Training to association and branch directors.
• Adjust and record scholarships related to special grants.
• Manage program accounts for credits, refunds, and adjustments in the system based on program withdrawal and changes with Association direction.
• Manage communication with Branch Directors and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts.
• Serve as primary point of contact for families regarding payment arrangements and cancellation information.
• Provide excellent service to members and program participants over the phone, contributing to member retention.
• Maintain a professional and organized office environment.

REQUIREMENTS

• High School Diploma or GED
• 1+ years of experience working with children in a structured setting
• Must be at least 18 years of age
• Must have or be able to obtain within the first 30 days of employment First Aid/CPR; must obtain any other certifications required for the position and maintain throughout employment
• Must have a good understanding of Microsoft Office and be well-versed in basic computer software
• Excellent interpersonal, written, and verbal communication skills
• Ability to handle multiple tasks, work independently, solve problems, and possess effective time management skills
• Strong customer service skills and personal commitment to service and hospitality
• Must pass Bright from the Start (BFTS) background check

WORK ENVIRONMENT & PHYSICAL DEMANDS

Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.

EMPLOYMENT AND BENEFITS PACKAGE

• Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.
• The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence.

EEO & DIVERSITY STATEMENT

The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.

LOCATION

Location: YMCA Leadership and Learning Center

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone - especially children - experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

The opportunities to serve are vast, and we’re looking for like minded people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.

The YMCA of Metropolitan Atlanta is an association of volunteers, members and staff, open to and serving all, with programs and services which build spirit, mind, and body. The Y believes in strengthening our community through youth development, healthy living, and social responsibility. When you join our team, you become part of a legacy over a century in the making, where passionate individuals work together to create meaningful change. Whether you're coaching future leaders, supporting wellness initiatives, or fostering connections, your work will have a lasting impact. Explore your potential, grow your career, and make a difference with the Y. Become a part of something bigger today!