Community Association Manager

Riseamg; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

20 Days PTO

Group Health

Life & AD&D Insurance

Dental & Vision

401(k) Plan

Job summary

RISE Association Management Group in Austin, TX is seeking an experienced Association Manager. You will oversee a portfolio of condo and single-family communities, acting as the liaison between boards, residents, and vendors to ensure smooth operations.

The ideal candidate will have 2+ years in CMA, solid leadership, and strong communication skills, with a customer-focused approach. This is a full-time role with standard business hours in Austin, Texas.

Qualifications

• Bachelor’s degree from an accredited university preferred; high school diploma or equivalent required.
• Minimum 2 years of experience in community association management.
• Experience managing both condominium and single-family communities preferred.

Responsibilities

• Ensure adherence to RISE’s procedures, policies, and tools.
• Manage a portfolio of condominium and single-family communities throughout the Austin area.
• Provide financial and operational leadership, offering consultative support to clients.
• Review monthly Board of Directors packets and oversee mass mailings.
• Attend board and membership meetings to strengthen client relationships and ensure compliance with relevant laws.
• Build and maintain strong client relationships.
• Provide exceptional customer service, addressing calls and messages within 24 hours.
• Efficiently manage new account onboarding.
• Coordinate with vendors and internal departments to address community needs.
• Foster team development through an open-door policy and guidance.

Skills

Leadership

Communication

Customer service

Financial acumen

Time management

Microsoft Excel

Education

Bachelor’s Degree

Tools

Microsoft Office

Teams

Outlook

Job description

Company Vision

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE.

Our Core Values:

• Honoring Commitments
• Precision
• Unquenchable Curiosity
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

Association Manager - Austin, TX

Pay Range: $70,000-$75,000 based on experience

Employment Status: Full-Time

Position Overview

RISE is seeking an experienced and proactive Association Manager to join our team. In this role, you will oversee a portfolio of condominium and single-family communities throughout the Austin area, ensuring exceptional service delivery and operational efficiency. You will serve as the primary liaison between the Board of Directors, residents, homeowners, and vendors, ensuring smooth day-to-day operations. The ideal candidate will have experience managing both condominium and single-family communities. This position requires strong leadership, financial acumen, professional communication skills, and a customer-focused approach to maintaining high-quality communities.

Key Responsibilities

Ensure adherence to RISE’s procedures, policies, and tools.

Manage a portfolio of condominium and single-family communities throughout the Austin area.

Provide financial and operational leadership, offering consultative support to clients.

Review monthly Board of Directors packets and oversee mass mailings.

Attend board and membership meetings to strengthen client relationships and ensure compliance with relevant laws.

Build and maintain strong client relationships.

Provide exceptional customer service, addressing calls and messages within 24 hours.

Efficiently manage new account onboarding.

Coordinate with vendors and internal departments to address community needs.

Foster team development through an open-door policy and guidance.

Required Skills and Qualifications

Education

Bachelor’s Degree from an accredited university preferred; High School Diploma or equivalent experience required.

Experience

At least 2 years of experience in community association management.

Experience managing both condominium and single-family communities preferred.

Multifamily property management experience preferred.

Experience managing a portfolio of communities preferred.

Skills

Strong leadership and management abilities.

General understanding of basic accounting principles.

Strong Excel knowledge.

Proficiency in Microsoft Office products, including Teams, Word, Excel, and Outlook.

Strong computer skills with proficiency in data entry, Adobe, and 10-key.

Professional communication skills, including phone, interpersonal, written, verbal, and presentation skills.

Strong customer service and relationship-building skills.

Good organizational and time-management skills.

Solid problem-solving skills.

Flexibility, accountability, emotional intelligence, and self-awareness.

Growth mindset.

All information will be kept confidential according to EEO guidelines.

FLSA Status: Exempt

Status: Full-Time

Location: Austin, Texas

Hours: Monday through Friday, 8 am to 5 pm, with occasional evenings and weekends as required.

Physical Requirements

Ability to lift up to 20 lbs. Majority of work will be seated, but requires standing, walking, and sitting throughout the day. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Typical Working Conditions

Primarily indoor work. Local travel throughout the Austin area may be required. May require working at any time of the day, evening, or night, including weekends.

Benefits

20 Days of PTO per Year + 10 Paid Holidays

Group Health (75% employer-paid)

Life & AD&D Insurance

Available Dental, Vision, Short Term Disability, etc.

401(k) Plan