Associate Vice President, IT Operations, Systems & Risk

Bank of San Francisco; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Bank of San Francisco seeks an Associate Vice President, IT Operations, Systems & Risk to join our lean IT team in the Bay Area. You will oversee daily IT operations, systems administration, risk management, business continuity, and end-user support while contributing to regulatory readiness.

The role requires a hands-on generalist able to thrive in a smaller bank environment, coordinating with vendors and ensuring compliant, reliable technology services.

Qualifications

• Minimum 7 years of experience in IT operations, systems administration, and technology risk roles.
• Hands-on experience administering Microsoft-based environments and enterprise applications.
• Familiarity with FFIEC guidance, NIST, or similar frameworks.
• Strong knowledge of access controls, change management, and operational IT controls.
• Understanding of business continuity and disaster recovery principles.
• Ability to work independently in a lean IT environment.

Responsibilities

• Perform day-to-day system administration across banking systems and third-party apps, coordinating with vendors.
• Manage the full user access lifecycle per access control policies.
• Monitor system health, backups, alerts, and scheduled processes; remediate or escalate issues.
• Apply routine changes and patches under change management procedures.
• Assist with regulatory audits, exams, and documentation.
• Support technology risk management, annual risk assessments, and IT policy upkeep.
• Coordinate IT projects and serve as a liaison between internal users, IT leadership, and vendors.
• Provide end-user technical support and onboarding/offboarding tasks.

Skills

IT Operations

Systems Administration

Technology Risk

Regulatory Compliance

FFIEC

NIST

Access Controls

Independent Work

Education

Bachelor's degree in related field

Tools

Microsoft Windows Server

Active Directory

Enterprise Applications

IT Documentation

Job description

Are you looking for an opportunity to support a leading community and private bank serving Bay Area businesses, nonprofits, and individuals? Bank of San Francisco is seeking an Associate Vice President, IT Operations, Systems & Risk to become a critical part of our team.

The AVP, IT Operations, Systems & Risks, is a key member of the bank’s lean IT team and plays a hands-on role across technology operations, systems administration, risk management, business continuity, and end-user support. This position supports daily IT operations while contributing to longer-term initiatives such as system implementations, technology risk assessments, and regulatory preparedness.

The ideal candidate is a self-directed generalist who is comfortable managing operational responsibilities end-to-end and operating effectively in a smaller-bank environment where versatility and accountability are essential.

Job Responsibilities:

Systems Administration (Ongoing Operations)

• Perform day-to-day system administration across banking systems, third party applications and other critical platforms, coordinating with Managed Security Provider and Core vendors where applicable
• Manage the full user access lifecycle, including provisioning, role changes, and deprovisioning, in accordance with access control policies
• Monitor system health, alerts, backups, and scheduled processes; remediate or elevate issues as appropriate
• Apply routine system changes, configuration updates, and vendor-supported patches under established change management procedures
• Assist with maintaining and producing administrative documentation and reports for regulatory audits and exams

Technology Risk & Regulatory Support

• Support the bank’s technology risk management program in alignment with FFIEC guidance and regulatory expectations
• Assist in the preparation of annual IT risk assessments, internal reports, and management summaries
• Perform control reviews related to access management, system administration, and operational IT controls
• Support regulatory exams and audits by gathering documentation, responding to requests, and tracking remediation items
• Maintain IT policies, procedures, and supporting documentation

IT Operations & Implementation Support

• Support the implementation and ongoing management of banking systems, third-party applications, and infrastructure components
• Assist with technology projects by coordinating tasks, tracking timelines, assessing and documenting risks, and supporting testing and go-live activities
• Serve as a coordination point between internal users, IT leadership, and external vendors
• Maintain accurate system documentation, inventories, and configuration records

Business Continuity & Disaster Recovery

• Support oversight of IT business continuity and disaster recovery programs
• Assist with maintaining BCP/DR documentation, recovery strategies, and critical application recovery priorities
• Support coordination and documentation of annual BCP and DR tests, including internal exercises and vendor-provided testing
• Track and document issues and remediation efforts

End-User Technology Support

• Provide direct technical support to bank staff for workstations, laptops, peripherals, and mobile devices
• Perform onboarding and offboarding tasks, including access provisioning and equipment setup
• Troubleshoot issues independently and escalation when appropriate

Requirements:

• Minimum 7 years of experience in IT operations, systems administration, and technology risk roles
• Hands-on experience administering Microsoft-based environments and enterprise applications
• Familiarity with FFIEC guidance, NIST, or similar frameworks
• Working knowledge of access controls, change management, and operational IT controls
• Strong understanding of business continuity and disaster recovery principles
• Ability to work independently and manage priorities in a lean IT environment
• Experience working in a community bank, credit union, or other regulated financial institution preferred
• Experience supporting audits or regulatory examinations preferred

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.