Associate - Verifications

hardrockdigital; Town of Florida (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working options

Training & development opportunities

Start-up culture with global brand

Job summary

Hard Rock Digital is building a dynamic Verifications Associate team to ensure responsible onboarding and ongoing compliance. This role focuses on identity verification, risk assessment, and regulatory compliance while supporting customers through onboarding and beyond.

You will review documents, perform enhanced verifications (PEP/Sanctions), and collaborate with Risk, Compliance, and Customer Support to meet AML/KYC standards. A detail-oriented, proactive mindset is essential.

Qualifications

• Detail-oriented and curious, with strong analytical ability.
• Excellent written and verbal communication skills.
• Ability to make risk-based decisions in a fast-paced environment.
• Willingness to learn and adapt to regulatory changes.
• Comfort with reviewing documents and escalating issues as needed.

Responsibilities

• Review and approve customer ID documents per policy.
• Handle cases, escalations, and resolutions.
• Communicate with customers to request information and support.
• Perform enhanced verifications like PEP and sanction screening.
• Collaborate with Risk, Compliance, and Customer Support teams.
• Escalate suspicious activity and maintain compliant records.
• Stay updated on AML/KYC regs and internal policies.
• Participate in training programs and team projects.
• Support a 24/7 operation.

Skills

Attention to detail

Strong interpersonal skills

Written and verbal communication

Analytical mindset

Proactive risk assessment

Tools

KYC/AML systems

Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We e28re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer e29s interaction, experience, behaviour, and insight and strive to ensure we e29re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We e29re taking that foundation of success and bringing it to the digital space e24 ready to join us?

What e28s the position?

As a Verifications Associate you will be an integral part of our operations team. This role is all about making sure we really know who our customers are a verifying identities, understanding risks, and keeping us compliant with regulations, all while assisting our customer through the onboarding experience and beyond

Key Responsibilities:

• Reviewing and approving customer ID documents in accordance with company policy
• Case handling, escalation and resolution
• Communicating with customers to request information, provide support and perform investigations
• Performing enhanced verifications tasks such as PEP and Sanction screening
• Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met
• Escalating suspicious activity or unusual findings
• Keeping accurate and tidy records that are up-to-date and in line with regulatory standards
• Staying up to date with AML/KYC regulations, policy updates, and best practices
• Participating in, and aiding in the delivery, of relevant training programs
• Participating in ad hoc tasks and team projects
• Supporting a 24/7 operation

What are we looking for?

We e29re looking for a detail-oriented, curious, and proactive person to join our team. If you e29re someone who loves analysing information, spotting red flags, and making sure everything e29s above board, we e2d love to hear from you. We are looking for an individual who has excellent written and verbal communication skills. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming. Inaddition to completing daily tasks, you will also oversee the shift, acting as a point of escalation and ensuring all tasks are completed accurately and on time.

Must haves:

• Ability to make risk-based decisions
• Good attention to detail
• Strong interpersonal skills
• Good understanding of data protection
• Trustworthy and acts with integrity
• Desire and willingness to learn
• Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements
• Strong computer, literacy and numeracy skills
• Flexibility to support a 24/7 operation

Nice to have:

• Previous experience in a similar role
• Understanding of Anti-Fraud and Anti Money Laundering practices

What e28s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Great training and development opportunities
• Flexible vacation allowance
• Possible hybrid working options
• Start-up culture backed by a secure, global brand
• Being part of a team of rockstars!

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)