Associate Thermo Service Engineer

SMC Corporation of America; Noblesville (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

SMC Corporation of America is seeking a technician to perform technical thermo-products evaluation and repair within an office, lab, and manufacturing environment. The role includes mentoring technicians and gaining knowledge to service broader products over time.

The ideal candidate will interpret requirements, diagnose failures, read schematics, and repair refrigeration circuits. Occasional travel supports training and customer site visits.

Qualifications

• Associate degree or HVAC certificate required for troubleshooting and repair.
• Project management principles, methodologies, and documentation knowledge at a basic level.
• Ability to read and comprehend technical documents and create reports.
• Basic understanding of manufacturing and assembly processes.
• Strong electrical and mechanical systems comprehension.

Responsibilities

• Interpret customer requirements and deliver outputs.
• Evaluate products to identify failure modes and report findings.
• Communicate technical information to customers and staff.
• Test repaired equipment using documented procedures.
• Prepare evaluation reports and repair quotes for customers.
• Read electrical and refrigerant schematics and troubleshoot systems.
• Repair or replace refrigeration circuits as needed.
• Maintain records for refrigerant usage and recovery.
• Use internal systems to access drawings, BOMs, and manuals.
• Support internal and external customers through hands-on work.
• Travel for training or customer support as needed.

Skills

Electrical systems

Mechanical systems

Schematic interpretation

Communication

Time management

Education

Associate degree in a technical discipline

HVAC technical certificate

Tools

Multimeter

Flow meter

Job description

PURPOSE

This role is to provide technical thermo-products evaluation and repair within the organization to support departmental goals. Much of an associate's time will be spent in a repair environment evaluating, diagnosing, and servicing simple to complex systems. The associate will also mentor and train technicians while gaining knowledge to service more diverse products over time.

ESSENTIAL DUTIES

• Interpret internal and external customer requirements to meet desired outputs.
• Conduct technical product evaluations to identify potential modes of failure as defined by existing documentation and report results back to internal and external customers.
• Communicate technical knowledge, specification, and direction to internal and external customers.
• Conduct testing of repaired equipment using existing documentation and procedures.
• Prepare evaluation reports and repair quotes for internal and external customers.
• Read and interpret electrical and refrigerant schematics.
• Troubleshoot simple to complex cooling, heating, and drying systems using common and specialized diagnostic equipment to recommend appropriate solutions.
• Repair and/or replace simple to complex refrigeration circuits.
• Maintain accurate records for refrigerant usage and recovery.
• Research and/or input data utilizing corporate management system software that include drawings, part lists, bills of material, operations manuals, maintenance manuals, product specification, and repair quotes.
• Complete assigned tasks using predefined departmental processes.
• Hands on technical support for both internal and external customers.
• Participate on a team to accomplish given tasks or processes.
• Travel mainly for the purpose of training or customer support. (minimal)
• All other duties as assigned.
• Record daily activities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
• Ability to work in a stationary position for prolonged periods of time.
• Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
• Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
• Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS

• Associate degree in a technical discipline, or technical certificate from an accredited HVAC program for troubleshooting and repair of HVAC systems, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
• Novice understanding to apply project management principles, methodologies, and documentation.
• Competent in reading and comprehending technical documents and creating reports.
• Novice understanding of common assembly processes.
• Novice understanding of common manufacturing processes.
• Competent understanding of mechanical and electrical systems.
• Competent understanding of schematics.
• Fluent understanding of EPA section 608 certification. (Universal)
• Fluent in brazing using general guidelines.
• Competent understanding of NFPA70E Electrical safety (must complete Arc flash certification within the first 6 months of employment)
• Competent understanding of the concepts of specialized diagnostic equipment.
• Competent at efficient use of time to effectively plan and execute multiple duties.
• Fluent to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.)
• Competent ability to communicate utilizing corporate office software.
• Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
• Competent ability to communicate, in English, with internal and external customers tactfully and professionally.
• 0+ years (preferred) relevant work experience.

Company Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.

Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.

With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.

Company Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50+ years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.