Associate Testing Specialist

CVS Health; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Wellness programs

Job summary

CVS Health is seeking a QA-focused tester to develop and run comprehensive tests across claims, enrollment and benefits administration. You will create test plans, run scripts, verify results, and report issues to stakeholders.

The role acts as a bridge between end users and IT, ensuring quality before deployment and sign-off. Ideal candidates bring at least 2+ years in medical claims processing, plus familiarity with healthcare systems and clear written/verbal communication.

Qualifications

• 2+ years in a service center medical claims processing or managed care operational role.
• 1 year recent system processing, payment, and benefits experience.
• Broad knowledge of medical terminology, claims, cost containment, COB, diagnosis coding, and customer service.

Responsibilities

• Develops and executes testing processes for system enhancements and new products across customer service.
• Creates and executes test plans and scripts to audit vendor contracts prior to implementation.
• Verifies system functions align with user requirements and documents discrepancies.
• Acts as liaison between end users and IT; communicates results for sign-off; follows up on resolutions.

Skills

Communication skills

Claims processing

Medical terminology

Quality assurance

Education

High School Diploma or GED

Tools

IDX system

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Develops and executes comprehensive testing processes for system enhancements and new products and processes encompassing all aspects of customer service including claims, enrollment, provider contracts, and benefits administration. Responsible for creating and executing defined unit testing processes to provide quality audits for vendor contracts prior to implementation. Assists with testing simple system enhancements. Prepares and executes a comprehensive test plan and test scripts to provide quality audits for vendor contracts to ensure quality and accuracy is maintained. Verifies that system functions according to user requirements and conforms to established guidelines. Follows standardized best practices for documenting and executing simple to moderately complex test plans. Validates test results, documents discrepancies, and follows through with resolutions to ensure all issues are resolved. Reports progress of problem resolution to management. Communicates test outcomes to end users for sign-off on the results. Serves as liaison between the system end users and the IT team. Performs other duties as required. This position is part of Service Operations.

Required Qualifications

2+ years related experience in a service center medical claims (not RX claims) processing or managed care operational role. 1 year recent and related system processing, payment, and benefits experience, preferably IDX managed care. Broad knowledge of medical terminology, claims, customary and reasonable cost containment, coordination of benefits, diagnosis coding, and general customer services sources. Excellent verbal and written communication skills.

Preferred Qualifications

QNXT managed care

Education

High School Diploma or GED

Employment Details

Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/11/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.