Associate, Teller (St Thomas)

Oriental Bank; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Oriental Bank is seeking a Teller, Associate to deliver superior customer service on-site at the Altona Branch in St Thomas. You will handle deposits, withdrawals, check cashing, transfers and other transactions while following bank policies and regulations.

You will also promote bank products and digital channels, balance cash at shift end, and maintain cash handling security. Availability to work Saturdays and a willingness to learn is required.

Qualifications

• Associate degree or approved credits in Business Administration or related field required or preferred.
• Excellent customer service and communication skills in verbal and written form.
• Basic mathematical skills and the ability to manage multiple priorities.

Responsibilities

• Handle deposits, withdrawals, cashing checks, processing payments and transfers.
• Promote bank products and digital channels (online, mobile, SDM, ITM) to customers.
• Balance cash funds at shift end and report discrepancies to supervisor.
• Maintain security of keys, stamps and cash; assist ATM and night depository operations.

Skills

Customer service

Communication

Numerical skills

Attention to detail

Financial products knowledge

Education

Associate degree

Tools

MS Office

Job description

MAIN DUTIES & RESPONSIBILITIES:

The Teller, Associate is responsible for providing superior and efficient customer service that includes handling an array of transactional services as well as promoting bank products in accordance with established processes, guidelines and in strict compliance with applicable regulations. This position works on-site and reports to our Altona Branch in St Thomas. Provides prompt, courteous and efficient services to the organization’s customers with precision and accuracy adhering to all procedures and practices established by management. Handle multiple transactional services including but not limited to deposits, withdrawals, cashing checks, processing payments, transfers, selling manager/officer checks all by following and aligned with Bank’s policies and procedures. Ensures and promotes compliance by making sure all transactions are executed strictly within the established operating policies and procedures, and assuring they adhere to all applicable guidelines and regulations. Ensures workstation is fully prepared to execute transactions. Keeps established controls over keys, stamps and cash assigned. Balances the cash fund at the end of each shift and reports any discrepancies to the supervisor. Picks up and returns cash box in vault; verifies its contents and signs register. Makes sure that workstation is fully prepared to execute transactions. Keeps constant control over keys, stamp and cash. Assists in balancing ATM, as well as processing transactions of the night depository, payrolls, auto window, mail and lobby depository. Reports and escalates to management any suspicious transaction, claims or activity observed within & outside the Branch. Promotes and provides information on the bank’s products including Digital Migration and Adoption (online, mobile, photo deposit, SDM, ITM, among others). Other duties may be assigned.

MINIMUM REQUIREMENTS:

Associate, technical degree or approved credits in Business Administration or related field preferred. One (1) year of retail, customer service or cash register experience desirable. Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. Excellent customer service and communication skills required, both verbal and written. Basic mathematical skills required. Detail oriented and able to manage multiple priorities required. Good understanding of financial products and services preferred. Computer proficiency required. Knowledge of MS Office and other business applications preferred. Availability to work Monday to Saturdays and/or based on the branch hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters

This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales Política de Privacidad de Reclutamiento