Associate, Retail Channels (Bilingual Teller)

Oriental Bank; Bayamón (PR); On-site; USD 28,000 - 36,000; Full time

Job summary

Oriental Bank seeks an Associate, Retail Channels (Bilingual Teller) to provide friendly, efficient service to customers on-site in Bayamón, PR. You will handle teller transactions, resolve inquiries, and support cross-selling while maintaining security and compliance.

The role requires a degree in business administration or related field and at least one year of customer service or sales experience, with bilingual English/Spanish proficiency.

Qualifications

• Associate or bachelor’s degree in business administration or related field.
• 1 year of customer service, call center or sales experience.
• Proficient in MS Office and banking basics.
• Bilingual English and Spanish required.
• Excellent customer service, interpersonal, problem-solving and documentation skills.
• Requires good telephone etiquette, listening and communication skills.

Responsibilities

• Serves customers professionally and courteously through teller transactions.
• Performs regular teller transactions using electronic/remote channels per policies.
• Answers questions, maintains customer relations, and directs complex inquiries to appropriate staff.
• Balances cash at end of day according to procedures and adheres to security/compliance requirements.
• Identifies cross-selling opportunities and refers customers to bank areas.
• Mentors/trains new Virtual Tellers when needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual English/Spanish

Education

Business degree

Tools

MS Office

Job description

Associate, Retail Channels (Bilingual Teller)

The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcends a virtual/video face to face interactions. Position works on-site based in Bayamon, PR.

Responsibilities

• Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
• Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures.
• Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
• Multitasks by working with multiple software programs concurrently to complete a transaction and communicating with more than one customer concurrently.
• Identifies cross-selling opportunities, selling new or additional products or services that meet customers' needs, and makes appropriate referrals to other bank areas.
• Performs end of day balancing according to procedures.
• Adheres to security, audit, and compliance requirements.
• May act as a mentor/trainer to new Virtual Tellers.
• Communicates customer comments, issues and requests to the appropriate branch/department.
• Clearly communicates the proper use of the Virtual Teller Station, handling customer's objections and anxiety to new technology.
• Promotes benefits of the technology and ensures a positive experience.
• Other duties may be assigned.

Education and Experience

• Associate or bachelor’s degree in business administration or related field required.
• One (1) year of customer service, call center or sales experience required.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Excellent customer service, interpersonal, problem-solving and documentations skills required both verbal and written.
• Requires good telephone etiquette, listening and communication skills.
• Understanding of banking or financial products and services preferred.
• Detail oriented and able to manage multiple priorities required.
• Computer proficiency required.
• Knowledge of MS Office and other business applications preferred.
• Bilingual, English and Spanish required.
• Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

Work Authorization & Eligibility

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Company Culture and Commitment

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters. This may be the opportunity to change your life and take your career to the next level. Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to: Compliance_Posters / Labor Laws Recruitment Privacy Policy Statement. Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel. Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables: Afiches de Cumplimiento/ Leyes Laborales Política de Privacidad de Reclutamiento.