Associate Technical Writing Intern (Fully Remote)

ServiceNow; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Flexible time away

Family leave programs

Flexible spending accounts

Job summary

ServiceNow is seeking a student in the United States to create product documentation for end users and system administrators. You will learn DITA/XML authoring and work with development teams in Agile environments to produce content for a range of deliverables.

The role emphasizes learning markup languages (DITA/XML/HTML) and contributing through peer reviews, with benefits like health plans and 401(k) matching. Flexible time away is available.

Qualifications

• Pursuing a Bachelor’s in Liberal Arts, Communications, or Technical Communications.
• Strong interest in software products and ability to learn technical products quickly.
• Knowledge of markup languages such as DITA, HTML, XML, or SGML.

Responsibilities

• Create product documentation for end users and system administrators.
• Learn to author in DITA/XML and collaborate with development teams in Agile.
• Conduct peer reviews and produce content for various deliverables.

Skills

DITA/XML

Agile collaboration

Content authoring

Education

Pursuing Bachelor's degree

Tools

HTML

XML

SGML

Job description

• We are the Experience Team, including UX designers, researchers, technical writers, and design technologists.
• We succeed through diverse individuals building software that makes workflows smarter.

The Role:

• Create product documentation for end users and system administrators.
• Learn to author in DITA/XML and collaborate with development teams in Agile.
• Conduct peer reviews and produce content for various deliverables.

Qualifications:

• Currently pursuing a Bachelor’s in Liberal Arts, Communications, or Technical Communications.
• Strong interest in software products and ability to learn technical products quickly.
• Knowledge of markup languages such as DITA, HTML, XML, or SGML.
• Health plans, 401(k) with company match, ESPP, and flexible time away.
• Family leave programs and flexible spending accounts.

ServiceNow

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.