Associate Technical Support Engineer I

Aspen Technology, Inc.; Ohio; On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Paid time off

Charitable giveback day

Medical/dental/vision insurance

Retirement benefits

Job summary

AspenTech invites applications for an Associate Technical Support Engineer to learn Digital Grid Management products, support processes, and customer environments. You will resolve routine issues under guidance, document investigations, and develop core troubleshooting skills while collaborating with senior engineers.

The role emphasizes learning, communication, and adherence to established procedures, with on-site work in Medina, MN and a competitive salary plus bonus potential.

Qualifications

• Bachelor’s degree in electrical, computer, or systems engineering or related field.
• 0–2 years of relevant technical, engineering, or customer-facing experience.
• Strong interest in technical problem-solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, accept feedback, and follow established processes.

Responsibilities

• Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
• Follow documented troubleshooting procedures to diagnose and resolve customer-reported problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues appropriately when resolution exceeds defined scope or experience.
• Develop foundational knowledge of Digital Grid Management software and supported environments.
• Participate in product training, internal knowledge sessions, and hands-on learning activities.
• Apply basic engineering and technical principles in troubleshooting activities.
• Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams, ensuring alignment and understanding.
• Contribute to team knowledge by updating documentation and sharing lessons learned.

Skills

Technical problem-solving

Communication

Willingness to learn

Education

Bachelor’s degree in electrical engineering

Bachelor’s degree in computer engineering

Bachelor’s degree in systems engineering

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Associate Technical Support Engineer is an entry level professional role focused on learning Digital Grid Management products, support processes, and customer environments. This role resolves routine and well defined customer issues under close guidance, builds core troubleshooting skills, and contributes to team success through timely execution, documentation, and continuous learning. The engineer is developing technical depth, system understanding, and professional communication skills while working within established procedures and best practices.

Your Impact

• Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
• Follow documented troubleshooting procedures to diagnose and resolve customer‑reported problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues appropriately when resolution exceeds defined scope or experience.

Technical Skill Development

• Develop foundational knowledge of DGM software, system architectures, and supported environments.
• Participate in product training, internal knowledge sessions, and hands‑on learning activities.
• Apply basic engineering and technical principles in troubleshooting activities.

Collaboration & Team Contribution

• Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams, ensuring alignment and understanding.
• Contribute to team knowledge by updating documentation and sharing lessons learned.

What You'll Need

• Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
• 0-2 years of relevant technical, engineering, or customer‑facing experience.
• Strong interest in technical problem‑solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, accept feedback, and follow established processes.
• Ability to work on‑site in Medina, MN.

Work Authorization

AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-AA2

This role is a valuable part of our Digital Grid Management team at AspenTech. Learn more about the team here: Together We Build the Utility of the Future | Digital Grid Management | AspenTech

The salary range for this role is $59,400.00 - $74,200.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay.

Additionally, we offer a comprehensive benefits package including

• paid time off
• charitable giveback day
• medical/dental/vision insurance
• retirement benefits to eligible employees

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.

If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].

GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre‑employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences.

AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS