Associate Technical Support Engineer(BBA/BA/Bcom/BSc/BCA)

ChargePoint; États-Unis; Sur place; USD 7 400 - 11 000; Plein temps

Résumé du poste

ChargePoint is seeking a front-line technical support professional to handle customer inquiries in a fast-paced on-site Bangalore environment. You will diagnose and resolve software and hardware issues, maintain case notes, and ensure timely responses to escalations while collaborating with internal teams.

The role emphasizes documenting solutions, maintaining knowledge base content, and providing clear, customer-friendly explanations.

Qualifications

• Proven customer service experience engaging with customers via live calls.
• Strong problem solving and troubleshooting skills with a customer-first mindset.
• Excellent verbal and written communication with documentation skills.

Responsabilités

• Respond to customer inquiries via voice and email, providing reliable technical support.
• Diagnose, troubleshoot, and debug ChargePoint software and hardware issues, offering workarounds or long-term solutions.
• Take ownership of assigned cases and drive them to resolution within SLA standards.
• Collaborate with team members and escalate complex issues when needed to ensure timely resolution.
• Create and maintain technical documentation and case notes for KM base for stakeholders.

Connaissances

Customer service

Live calls

Troubleshooting

Documentation

Teamwork

Formation

Bachelor's degree or equivalent

Description du poste

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, Frontline Business Process Team

What You Will Be Doing

You will be responsible for responding to customer inquiries via voice and email, providing reliable technical support to ChargePoint customers, partners, and field support staff. Your day-to-day will involve diagnosing, troubleshooting, and debugging technical issues while maintaining productivity, performance, and SLA standards. You will work on-site in a fast-paced, collaborative environment, owning cases through a ticketing system and identifying when to escape complex issues to ensure timely and effective resolution.

What You Will Bring to ChargePoint

• Respondpromptly to customer inquiries via voice, email, and live queues, providing exceptional technical support for home EV charging stations.
• Diagnose, troubleshoot, and debug ChargePoint software and hardware issues, providing appropriate workarounds or long-term solutions.
• Take ownershipof assigned cases within our ticketing system and drive them to resolution within established performance and SLA standards.
• Collaborateproactively with team members and escalation complex technical issues to the appropriate internal teams when necessary.
• Author, update, and maintain technical documentation and case summary notes for our Knowledge Management (KM) base to ensure universal understanding for stakeholders.
• Communicatetechnical topics in simple, easy-to-understand terms for customers through active and reflective listening.
• Prioritizeand plan time effectively to manage multiple customer interactions and adapt swiftly to changing priorities.
• Embracea continuous learning mindset to continuously develop your technical skills and support next-generation EV products.

Requirements

• Bachelor's degree- BA/Bcom/BBA/Bsc ONLY or equivalent practical experience.
• Proven customer service experience, specifically engaging with customers through live calls and multitasking across communication tools.
• Strong verbal and written communication skills, with the ability to clearly document case notes and write knowledge-base articles.
• Excellent troubleshooting and problem-solving skills, with a commitment to carrying customer-impacting situations through to resolution.
• Ability to thrive in an open, collaborative environment with a strong sense of teamwork, accountability, and adaptability under pressure.
• Willingness and flexibility to work night shifts as required to support our global customer base.

Location

Bangalore, India (On-site)

We are committed to an inclusive and diverse team.

ChargePoint is an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at [e-mail].

ChargePoint is an equal opportunity employer.

Applicants only - Recruiting agencies do not contact.