Technical Services Engineer, Named Accounts

MongoDB; Palo Alto (CA); Hybrid; USD 90,000 - 176,000; Full time

Benefits offered by this job

Equity

ESPP

Paid time off

Parental leave

Adoption assistance

401(k)

Mental health support

Health coverage

Job summary

MongoDB is seeking Technical Services Engineers for Named Accounts in our Premium Services team. Based in San Francisco or Palo Alto, you will advise customers and solve complex MongoDB problems, leveraging deep database and cloud experience.

You'll work with our largest enterprise customers, guiding their use of MongoDB products and services, coordinating resolutions, and advocating for customer needs with product teams to ensure successful deployments at scale.

Qualifications

• 7+ years of database production deployments at scale.
• Strong knowledge of cloud architectures (GCP/AWS/Azure).
• Customer-facing tech role with ownership.
• Excellent troubleshooting and problem-solving.
• Reading code with basic scripting in languages.
• Team collaboration and ability to work independently.

Responsibilities

• Build relationships with enterprise customers and guide usage of MongoDB products.
• Coordinate resolution of complex issues and advise on architecture, performance, recovery, security.
• Be an expert resource on best practices for running MongoDB at scale.
• Interface with product management and development to advocate for customer needs.

Skills

Database production

Cloud architectures

Customer management

Stakeholder communication

Systems engineering

Networking concepts

Storage engineering

Coding/scripting

Teamwork

Tools

Linux

DNS

TLS/SSL

MongoDB

Job description

MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.

They are experts in one or more components of the MongoDB ecosystem — database server, drivers, our management suite, and services such as Cloud Manager, the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems, and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We're looking to speak with candidates based in San Francisco or Palo Alto for our hybrid working model.

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use cases. In Technical Services, it's our job to help these people.

You’ll primarily work alongside a handful of our largest enterprise customers – building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues, answering questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices for running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs, interfacing with our product management and development teams on their behalf.

What you need

You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are self‑taught, insatiably curious, and multi‑faceted.

It’s crucial for every candidate to check off at least 50% of these boxes:

• Experience building and maintaining complex, mission‑critical production database systems
  • Monitoring and Alerting
  • Backup and Recovery
  • Security
  • Data modeling and schema design
  • Performance tuning
  • Solutions architecture
• Understanding of and experience with Cloud architectures, specifically: Google Cloud Platform (GCP), Microsoft Azure, or Amazon Web Services (AWS)
• Customer management – passionate about being in a customer‑facing technical role, showcasing ownership of technical success, and prioritising customer work
• Stakeholder management – experienced in communicating effectively and in a timely manner with various stakeholders on matters important to them internally and externally, influencing decisions, and calibrating communication style for different audiences
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS etc.)
• Storage engineering experience, including NAS, SAN, SSD, multi‑pathing, and caching
• Experience analyzing issues holistically, from the application tier, through the database, down to the storage
• Genuine desire to help people
• Ability to think on your feet, remain calm under pressure, and solve problems in real‑time
• Able to read code, with basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork
  • Willingness and ability to get help from team members when required, and the good judgment to know when to seek help
  • Ability to work independently as well as cross‑functionally to ensure customer needs are being met

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• Within 6‑12 months, you will be a part of the Premium Services team within Technical Services and you will be expected to be the primary point of contact for customers and be managing their MongoDB needs independently

Benefits

MongoDB’s base salary range for this role in the U.S. is: $90,000 — $176,000 USD. Other benefits for eligible employees may include equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully‑paid gender‑neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender‑inclusive health insurance coverage, and health benefits offerings.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.