Associate Technical Sales Engineer

Chromalox; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

Chromalox, headquartered in Pittsburgh, PA, seeks an Associate Technical Sales Engineer to bridge customers and engineering teams, delivering engineered heating and temperature control solutions.

You will prepare technical proposals, understand applications, and drive profitable sales while ensuring customer satisfaction through pre- and post-order support. Collaborate across departments to optimize applications, respond to quotes, and ensure accurate order entry within policy and lead times.

Qualifications

• Customer service experience preferred.
• Bachelor of Science in Mechanical, Chemical, or Electrical Engineering preferred; other technical degrees considered.
• Microsoft Office experience is a plus.
• Fluent in written and spoken English; other languages a plus.
• Excellent customer-facing, training, coaching and presentation abilities.
• Strong communication skills for diverse audiences.

Responsibilities

• Provide premium, efficient, and profitable solutions; review price options.
• Maintain proficiency in business systems and product lines.
• Drive sales growth and follow up on quotes.
• Enter orders accurately; comply with policies and lead times.
• Follow up on assigned sales leads and process returns.
• Deliver world-class customer service and resolve inquiries quickly.
• Collaborate with all departments to optimize applications and address concerns.
• Escalate business-at-risk concerns.
• Verify PO contract info and ensure product requirements are defined at order time.

Skills

Customer service

English proficiency

Customer facing

Communication

Presentation skills

Education

B.S. in Mechanical, Chemical or Electrical Eng

Tools

Microsoft Office

Job description

Associate Technical Sales Engineer

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world's most challenging industrial heating applications.

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world!

The Role:

The Associate Technical Sales Engineer plays a critical role within the business; they act as the liaison between the customer and the organization to resolve customer concerns.

Our Technical Sales Engineers develop engineered solutions for customers by understanding their applications while preparing and providing technical proposals.

You will help develop cost-effective solutions for our customers' unique heating and temperature control applications while ensuring their satisfaction with both pre and post order.

Your Responsibilities:

• Provide premium solutions that are efficient and profitable for customers and the business; identify competitive solutions and review price options through proper channels.
  
• Maintain proficiency in business systems, product lines, and the underlying engineering principles.
  
• Tasked with driving sales growth and following up with customers on quotes.
  
• Complete accurate order entry while adhering to policy, price guidelines, and published lead times.
  
• Promptly follow up on assigned sales leads.
  
• Process requests for customer material returns.
  
• Provide world-class customer service, answering customer inquiries as efficiently and accurately as possible.
  
• Collaborate closely with all departments to optimize customer applications and efficiently resolve customer concerns.
  
• Escalate concerns related to business at risk.
  
• Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements; ensure product requirements are clearly defined at the time of order.

Requirements:

• Customer service experience is preferred.
  
• A Bachelor of Science Degree in Mechanical, Chemical, or Electrical Engineering is preferred; other technical degrees are considered.
  
• Working experience with Microsoft Office programs is a plus.
  
• Fluent in the written and speaking English language, experience with other languages considered a plus.
  
• Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts.
  
• Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences.

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.