Associate Technical Consultant

AppDirect; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic technical consultant to drive impactful SaaS projects. In this role, you will leverage your expertise to assist clients in optimizing their use of a powerful subscription commerce platform. Your responsibilities will include collaborating with business consultants for technical scoping, providing customer support, and ensuring high-quality project outcomes. This opportunity allows you to thrive in a fast-paced environment while making a significant impact on digital transformation initiatives for clients worldwide. Join a diverse and inclusive team that values your unique contributions and empowers you to excel.

Qualifications

• 3-6 years of IT consulting experience required.
• Strong multitasking and communication skills are essential.

Responsibilities

• Collaborate with consultants for technical scoping and estimation.
• Provide technical guidance and support to customers.

Skills

Technical Consulting

Communication Skills

Multitasking

Problem Solving

Quality Assurance

REST APIs

Project Management

Education

Bachelor's Degree in IT or related field

Tools

MySQL

MongoDB

REST/GraphQL APIs

JavaScript

Python

React.js

Job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You enjoy delivering impactful SaaS-driven digital transformation projects. In your role, you’ll act as a technical and functional expert, assisting customers in understanding and optimizing the AppDirect Marketplace platform. You’ll use your collaborative mindset, excellent communication skills, and enjoy thriving in a fast-paced, agile development environment. You’ll work closely with customer stakeholders and internal teams to ensure project success.

What you’ll do and how you’ll have an impact

• Technical Scoping & Estimation: Collaborate with Business Consultants and Solution Architects to identify, scope, and estimate customizations for the AppDirect Marketplace.
• Customer Consulting: Provide technical guidance to customers, leveraging AppDirect APIs, Marketplace features, and reporting capabilities.
• Configuration & Onboarding: Assist with IDP/SSO configurations, onboarding first-party and third-party products, and setting up marketplace profiles for customers.
• Technical Delivery:
  
• Develop test plans for customization requests and lead User Acceptance Testing (UAT).
• Prepare technical documentation for implementation projects.
• Support user, company, and entitlement migration activities.
• Training & Support: Conduct training sessions for customers on various marketplace features and ensure smooth delivery of both out-of-the-box and custom solutions.
• System Integration: Work on integrating third-party APIs with AppDirect platforms.
• Quality Assurance: Contribute to QA processes to ensure high-quality project outcomes.

What we’re looking for

• 3–6 years of experience in IT consulting or a similar field.
• Strong multitasking and prioritization skills, with the ability to manage multiple projects effectively.
• Excellent verbal and written communication skills in English.
• Proven ability to solve technical and project-related issues independently and within a team.
• Experience with quality assurance processes.
• Familiarity with REST APIs, authentication mechanisms, and database technologies like MySQL and MongoDB.
• Experience with data migration projects involving large datasets.
• Solid understanding of SaaS-based implementations and project delivery models.

Preferred Assets:

• Familiarity with leading ISV/SaaS/IaaS/PaaS platforms (e.g., Google, Microsoft, DocuSign, Dropbox, Zendesk).
• Experience in e-commerce domains.
• Hands-on experience with advanced REST/GraphQL APIs, and scripting languages such as JavaScript, Python, or frameworks like React.js.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy.

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