Associate Technical Analyst

Highmark Health; Atlanta (GA); On-site; USD 58,100 - 90,000; Full time

Job summary

enGen is seeking an Associate Technical Analyst to join its clinical application technology team. The role focuses on onboarding new applications, providing technical support, and managing lifecycle of servers and applications that support clinical workflows.

You will partner with operations, clinical stakeholders, vendors, and IT to ensure secure, compliant, and highly available systems that enable patient care.

Qualifications

• Information Systems or Technology background required.
• Lean/Six Sigma preferred.
• Health Insurance or Healthcare Industry experience preferred.

Responsibilities

• Assist in capturing capability needs and drive quality business solutions with senior team members.
• Collaborate with cross-functional teams on technology delivery lifecycle and project success.
• Support requirements testing including test plans, scenarios, documentation and defect management.

Skills

Basic Analytical Skills

Basic Problem-Solving

Basic Communication Skills

Education

Bachelor’s degree in Business Administration, Business Management, Information Systems or related field

Job description

Company: enGen

JOB SUMMARY

Associate Technical Analyst position is a key member of the clinical application technology team, responsible for new application/technology onboarding, technical support, and lifecycle management of servers and applications that support clinical workflows across the organization. This role partners closely with operations, clinical stakeholders, vendors, and IT infrastructure teams to ensure highly available, secure, and compliant systems that directly enable patient care.

Responsibilities include managing clinical applications and supporting infrastructure, ensuring system reliability, and alignment with enterprise IT standards. This role is critical for system upgrades, integrations, migrations, incident resolution, and continuous improvement of clinical technology platforms.

ESSENTIAL RESPONSIBILITIES

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

EXPERIENCE

Required

• Information Systems or Technology

Preferred

• Lean/Six Sigma
• Health Insurance or HealthcareIndustry

SKILLS

• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills

EDUCATION

Required

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred

• Master's degree in Business Administration, Business Management, Information Systems or related field

Substitutions

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

Language (Other than English)

None

Travel Requirement

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum

$58,100.00

Pay Range Maximum

$90,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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