Associate Technical Account Manager - Red Hat Enterprise Linux, Ansible, OpenShift

Red Hat Limited; Iowa; Hybrid; USD 67,000 - 105,000; Full time

Job summary

A leading company in enterprise open source solutions is searching for an Associate Technical Account Manager to support and engage with key enterprise customers. The ideal candidate will have experience in technical support and systems engineering, skilled in utilizing Red Hat technologies like Ansible and OpenShift to provide tailored customer support. This remote role offers a comprehensive benefits package and opportunities for personal and professional development.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible Spending Account - healthcare and dependent care

Health Savings Account - high deductible medical plan

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new parents

Qualifications

• 2-3 years experience in technical support or systems administration.
• Technical knowledge of Red Hat products.
• Communication skills to convey complex information.

Responsibilities

• Support enterprise customers implementing Red Hat solutions.
• Act as the primary advocate for customer needs.
• Deliver roadmap updates and assist with product upgrades.

Skills

Technical support

Systems engineering

Customer relationship management

Communication skills

Education

Bachelor's degree in a technology-related discipline

Tools

Red Hat Enterprise Linux

Ansible Automation Platform

Red Hat OpenShift

Job description

Associate Technical Account Manager - Red Hat Enterprise Linux, Ansible, OpenShift page is loaded

Associate Technical Account Manager - Red Hat Enterprise Linux, Ansible, OpenShift

Apply remote type Remote locations Remote US IA Remote US KS Remote US AR Remote US WI Remote US MN time type Full time posted on Posted 7 Days Ago job requisition id R-047264

About The Job

Red Hat's Technical Services team is looking for an engineer or systems administrator with 2-3 years of experience to join us remotely as an Associate Technical Account Manager in the central United States. In this role, you'll grow your Red Hat technology expertise while providing premium, advisory-based support and proactive technology engagement to key enterprise customers. You'll build lasting customer loyalty by tailoring support to each customer's unique environment, advocating on their behalf, and facilitating cross-vendor collaboration. You'll also work closely with our engineering, R&D, product management, technical support, sales, and professional services teams to debug, test, and resolve issues.

What You Will Do

• Support enterprise customers implementing Red Hat solutions such as Red Hat Enterprise Linux, Ansible Automation Platform, and Red Hat OpenShift
• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in one or more Red Hat technologies, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

What You Will Bring

• 2-3 years experience providing technical support, systems engineering, or systems administration
• Technical knowledge of Red Hat Enterprise Linux, Ansible Automation Platform and/or Red Hat OpenShift
• Software engineering background; experience with RPM-based Linux technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Experience with enterprise automation and container technologies is preferred
• Bachelor's degree in a technology-related discipline is preferred
• Residence within the U.S. Central Time Zone or the ability to work Central time zone business hours

#LI-AL2

The salary range for this position is $67,550.00 - $104,810.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail] . General inquiries, such as those regarding the status of a job application, will not receive a reply.

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At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.

Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.