Associate Technical Account Manager New Boston, MA

Recorded Future, Inc.; Boston, Northern (MA, KY); Hybrid; USD 78,000 - 107,000; Full time

Benefits offered by this job

Incentive compensation

Equity

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Recorded Future, Inc. is seeking an Associate Technical Account Manager to learn and grow at the intersection of technology, threat intelligence, and customer success.

You will support a portfolio of accounts, handle escalations, and coordinate services under supervision, while developing a foundational understanding of our pillars and platform. This role requires in-office presence in Boston, MA at least 3 to 4 days per week.

Qualifications

• Foundational understanding of intelligence concepts, frameworks and tradecraft; cybersecurity tooling and SaaS environments.
• Foundational understanding of basic intelligence concepts and common security frameworks.
• Strong verbal and written communication, attention to detail, and learning fast.

Responsibilities

• Support the Customer’s Primary Technical Use Cases/Needs under detailed instruction.
• Support a portfolio of accounts to realize value from Recorded Future’s products and services.
• Handle customer support escalations, resolving or elevating as needed to maintain high satisfaction.
• Assist in driving the customer lifecycle and adhere to the engagement model.
• Coordinate preparation for delivery of licensed Professional Services and Advisory engagements.
• Maintain updates in Recorded Future systems of record with routine interactions.

Skills

Intelligence concepts

Cybersecurity basics

SaaS environments

Verbal communication

Education

Bachelor's degree or related experience

Job description

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is seeking an emerging intelligence or cybersecurity professional eager to learn and grow at the intersection of technology, threat intelligence, and customer success. As an Associate Technical Account Manager, you are a proactive learner who follows standard practices. You bring curiosity, foundational technical knowledge, and a drive to help customers begin operationalizing intelligence.

Please note that this role is required to work from the Recorded Future office in Boston, MA at least 3 to 4 days per week.

What You’ll Do

This role focuses on learning foundational customer success processes and supporting a segment of accounts under detailed instruction.

• Support the Customer’s Primary Technical Use Cases/Needs
• Support a portfolio of customer accounts for realizing value from Recorded Future’s products and services, as guided by a TAM/Senior TAM
• Handle customer support escalations effectively (resolve or elevate further) achieving high customer satisfaction
• Help to drive the customer lifecycle, orienting to the Customer Success Plan and adherence to the engagement model
• Responsible for assisting, coordinating, and/or supporting customers and projects as determined by the Technical Account Manager
• Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions
• Services Coordination:
• Coordinate the scheduling and preparation for delivery of licensed Professional Services and Advisory engagements as directed by the Technical Account Manager

Learning and Development

• From the beginning you demonstrate an eager willingness to learn and demonstrated ability to grow and develop in a technical role
• Within 6 months you will demonstrate a foundational understanding of the company's pillars (Cyber Operations, DRP, Third Party Risk and Fraud), a foundational understanding of service offerings, and foundational knowledge of the Recorded Future Platform, and how that fits within a customer's tech stack.

What You’ll Bring

• Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
• Foundational understanding of basic intelligence concepts and common security frameworks
• Strong foundational verbal and written communications, attention to detail, and a drive to learn quickly
• A customer-focused growth mindset and boundless curiosity
• Bachelor's Degree or related experience in cybersecurity, computing science, information systems, intelligence studies, or a related field

The base salary range for this full-time position is $78,000-$107,250. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Hybrid

Why should you join Recorded Future?

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info?

• Blog & Podcast : Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
• Linkedin , Instagram & Twitter : What’s happening at Recorded Future
• The Record : The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
• Timeline : History of Recorded Future
• Recognition : Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application,

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Recorded Future maintains a drug-free workplace.

Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.