Associate Technical Account Manager

Nerdio; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

A leading company in cloud management solutions is seeking an Associate Technical Account Manager to oversee technical accounts and ensure exceptional service. The ideal candidate will possess strong technical skills and a passion for customer success, managing a high volume of customer interactions and collaborating with internal teams to enhance service delivery.

Benefits

Competitive Base + Commissions

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off

Qualifications

• Proven experience in technical account management or inside sales engineering.
• Strong understanding of Microsoft Azure and core Azure services.

Responsibilities

• Manage a large, high-volume book of customers via email and calls.
• Collaborate with internal teams to resolve complex technical problems.
• Monitor customer health signals and proactively drive product adoption.

Skills

Communication

Problem Solving

Technical Acumen

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Salesforce

Gong

Job description

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

We are seeking a highly motivated and skilled Associate Technical Account Manager to join our team. This individual will be responsible for managing technical accounts in a one-to-many fashion, ensuring that our clients receive exceptional service. The ideal candidate will have strong technical acumen, excellent communication skills, and a passion for customer success.

What you'll do

• Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach.
• Assist customers via email or calls, providing technical guidance, best practices, or responding to questions.
• Participate in customer calls to address technical questions and provide solutions.
• Run one-to-many programs to educate customers on best practices related to Nerdio's products and services.
• Collaborate with internal teams to resolve complex technical problems and improve service delivery.
• Maintain up-to-date knowledge of Nerdio's products, services, and industry trends.
• Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data.
• Support Nerdio's Customer Success team in projects that improve the customer journey at scale
• Monitor customer health signals and proactively reach out to drive product adoption and prevent churn

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical account management, inside sales engineering, or a similar role.
• Strong understanding of Microsoft Azure and core Azure services
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.

Benefits and Incentives

• Competitive Base + Commissions
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!

* Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:

90,000 - 110,000 USD per year (Remote (United States))