Associate Systems Engineer (Hybrid Cloud)

BDO USA, LLP; Grand Rapids (MI); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

ESOP

Total Rewards benefits

Job summary

BDO USA, LLP is seeking an Associate Systems Engineer to ensure the availability, security, and performance of the enterprise infrastructure. This role focuses on Windows Server (2022/2025) environments, Active Directory, and foundational virtualization technologies, with duties including installation, configuration, maintenance, and monitoring of systems.

The role also involves troubleshooting service disruptions, upgrading systems, and maintaining thorough technical documentation to support

Qualifications

• One (1) or more years of experience managing multiple systems.
• Ability to update and manage technical Tier 1, 2 and 3 escalation issues and identify solutions in fast-paced environment.
• Experience with HP ProLiant servers, HP Blade chassis, Cisco UCS Servers preferred.

Responsibilities

• Monitors and maintains servers and possibly storage systems.
• Analyzes and troubleshoots system issues.
• Assists with the performance and coordination of server replacements and server builds.
• Monitors, manages and maintains Active Directory.
• Acts as a technical resource for the Project Management Office.
• Completes and upgrades system documentation.
• Responsible for remote administration, design and implement of troubleshooting issues, and update/deploy Microsoft solutions.
• Triage and resolve escalations from the team within defined customer SLAs.
• Be a problem solver - identifies solutions for hardware, software, and network issues.
• Leverage remote support tools to resolve support requests.
• Communicate with clients and project leads in a highly professional and timely manner.
• Other duties as required.

Skills

Communication

Customer service

Problem solving

Team collaboration

Education

HS Diploma/GED

Bachelor's degree in Computer Science or Information Systems

Tools

HP ProLiant servers

HP Blade chassis

Cisco UCS Servers

Microsoft Windows Server 2022/2025

VMware ESX v8

RedHat Linux v8+

Job description

Job Summary

The Associate Systems Engineer ensures the availability, security, and performance of the enterprise infrastructure. This role focuses on the installation, configuration, maintenance, and monitoring of Windows Server (2022/2025) environments, Active Directory, and foundational virtualization technologies. Acting as a foundational technical resource, the Associate Engineer assists with system upgrades, troubleshoots service disruptions, and maintains comprehensive technical documentation to support operational continuity.

Job Duties

• Monitors and maintains servers and possibly storage systems
• Analyzes and troubleshoots system issues
• Assists with the performance and coordination server replacements and server builds
• Monitors, manages and maintains Active Directory
• Acts as a technical resource for the Project Management Office
• Completes and upgrades system documentation
• Responsible for remoteadministration, designand implement of troubleshooting issues,andupdate/deploy Microsoftsolutions
• Triage and resolve escalations from the team within defined customer SLAs
• Be a problem solver -Identifysolutions for hardware, software,and network issues
• Leverage remote support tools to resolve support requests
• Communicate with clientsand project leadsin a highly professional andtimelymanner
• Other duties as required

Supervisory Responsibilities

• N/A

Qualifications, Knowledge, Skills, and Abilities

Education

• High School Diploma/GED, required
• Bachelors degree in Computer Science or Information Systems, preferred

Experience

• One (1) or more years of experience managing multiple systems, required
• Ability to update and manage technical Tier 1, 2 and 3 escalation issues andidentifysolutions in fast-paced environment,required
• Prior experience with HP ProLiant servers, HP Blade chassis, Cisco UCS Servers, preferred

License/Certifications

• Microsoft MCSA / MCSE certification, preferred
• Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104), preferred

Software

• Prior experience managing and maintaining Microsoft Windows Servers 2022/2025; Windows 11, required
• Prior experience or knowledge of VMWare ESX v8, preferred
• Prior experience with RedHat Linux v8 or newer, preferred

Language

• N/A

Other Knowledge, Skills & Abilities

• Strong oral and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management
• Ability to interact and build consensus among people
• Ability to work after standard business hours and travel

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $100,000 - $120,000
Maryland Range: $100,000 - $120,000
NYC/Long Island/Westchester Range: $100,000 - $120,000

At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.

Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.

We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance your financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.

Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits.

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets