Associate Systems Analyst - Clinical Help Desk

WVU Medicine; Morgantown (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

SYSTEM West Virginia University Health System is seeking an IT Support role to assist in the design, implementation, and maintenance of software systems across clinical and administrative settings. You will troubleshoot, train end-users, and help coordinate projects with a focus on operational efficiency and data integrity.

The position emphasizes collaboration with senior staff, adherence to healthcare interoperability standards, and contributing to secure, scalable system solutions within West

Qualifications

• Bachelor’s degree in Computer Science, IT or related field OR two years of relevant experience.
• Relevant certifications may be required with a target completion within 90 days following training.

Responsibilities

• Assist in diagnosing and resolving IT issues to maintain system functionality.
• Support system modifications, implementation, and testing for basic workflows.
• Participate in functional/integrated testing and in documenting results.
• Assist with user security management and data access controls.
• Collaborate with senior team members on enhancements and optimization.

Skills

Analytical thinking

Attention to detail

Communication & teamwork

Adaptability & change management

Time management

Education

Bachelor’s degree in Computer Science/IT or related field or 2 years of relevant experience

Tools

Cloud-based healthcare apps

Reporting tools

HL7/FHIR/DICOM awareness

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency. Through effective collaboration and continuous learning, this position contributes to the successful integration and optimization of technology solutions, while providing foundational technical and administrative support for various projects and tasks.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1. Bachelor’s degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience.
• 2. Relevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

PREFERRED QUALIFICATIONS

EXPERIENCE:

• 1. Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.
• 2. Proficiency in systems administration and providing strategic insights and improvements to business operations.
• 3. Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.
• 4. Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.
• 5. Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this role.
• 6. Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.

CORE DUTIES AND RESPONSIBILITIES

• 1. System Maintenance, Updates, and Innovation: Assist in Diagnosing and Resolving IT Issues: Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed. Support System Modifications, Implementation, and Testing: Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiatives. Participate in Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement. Contribute to System Error Correction and Optimization: Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions. Assist with User Security Management: Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access control. Collaborate on System Enhancements and Optimization: Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices. Support Data Import/Export and Basic Reporting: Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization.
• 2. Collaboration and Communication: Collaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goals. Effectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives. Foster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work culture. Demonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvements. Ensure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaboration.
• 3. Project Coordination: Project Planning and Scheduling: Help define scope, plan, deliverables, schedules, and milestones. Coordination: Help oversee a project, acting as a contact for team members, colleagues, and stakeholders to ensure the smooth execution of projects. Communication: Help ensure proper communication of information within the project team. Including facilitation of regular meetings, documentation of meeting notes and action items. Documentation and Reporting: Assist with maintaining project documentation, including project scope, plans, reports, and status updates. Risk Management: Help identify risks, create risk mitigation plans, and ensure contingency measures are in place. Issue Management: Help identify problems in the project and assists in finding solutions to keep the project on track.
• 4. Training and Education: Provide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems. Assess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs. Deliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiency. Content Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.
• 5. Continuous Learning and Knowledge Development: Demonstrates growing commitment to expanding technical knowledge. Utilizes resources such as application community sites, professional networks, and industry tools. Applies new skills to support tasks and contribute to team objectives. Attends basic training sessions and workshops. Follows industry news and monitors basic trends. Identifies key areas for personal and professional improvement. Participates in team discussions and knowledge-sharing activities. Conducts basic research for projects and contributes to content development. Accepts and incorporates feedback from peers and supervisors. Shares knowledge informally with peers. Collaborates with other teams to gain a better understanding of their processes.

PHYSICAL REQUIREMENTS

• 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
• 2. Ability to sit for extended periods of time.

WORKING ENVIRONMENT

• 1. Standard office environment.
• 2. This position may require travel to other West Virginia United Health System (WVUHS) facilities or affiliated sites to assist with implementations, training, and/or support.

SKILLS AND ABILITIES

• 1. Analysis and Assessment: Foundational experience in analyzing business needs, documenting functional specifications, and supporting alignment with technical solutions. Capable of utilizing data insights to assist in decisions related to software procurement, installation, and configuration. Demonstrates growing proficiency in utilizing tools such as process maps, workflow diagrams, and data analytics to support system design, training, and problem resolution.
• 2. Attention to Detail: Demonstrates foundational skills to troubleshoot and test systems, assisting in identifying and resolving potential issues to support functionality and reliability.
• 3. Communication, Relationship Building, and Teamwork: Demonstrates written and verbal communication skills to convey technical information clearly. Applies interpersonal skills to build relationships and support collaboration within teams. Actively contributes to a positive team dynamic by participating in group problem-solving, sharing knowledge, and fostering a collaborative environment.
• 4. Adaptability and Change Management: Demonstrates ability to respond to unexpected changes and system issues, applying foundational coping skills to assist in minimizing disruptions and maintaining operations.
• 5. Time Management: Shows ability to prioritize and manage multiple tasks and deadlines, working to ensure timely and accurate completion while contributing to team goals.

Additional Job Description

• Scheduled Weekly Hours: 40
• Shift: Exempt/Non-Exempt: United States of America (Exempt)
• Company: SYSTEM West Virginia University Health System
• Cost Center: 5804
• SYSTEM IT Ambulatory Address: 315 Point Marion Road Morgantown West Virginia
• Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
• The West Virginia University Health System is West Virginia’s largest health system and largest private employer, providing care to communities across West Virginia, Maryland, Ohio, and Pennsylvania. The integrated academic health system includes 25 hospitals and five institutes, with more than 3,500 licensed beds, 4,000 clinicians, 39,000 employees, and $8.5 billion in annual operating revenues. Anchoring the system in Morgantown, West Virginia, are WVU Hospitals, an 880-bed academic medical center, and the 150-bed WVU Medicine Golisano Children’s Hospital. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.