Associate Systems Administrator (R5281)

Shieldai; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Shield AI in Washington, DC is seeking a Systems Administrator to support, secure, and optimize our enterprise IT operations. You will provide hands-on desktop, server, and systems administration for Windows and Linux in a collaborative environment.

The role focuses on asset lifecycle management, IAM, endpoint security, and mentoring junior staff, with on-call rotation and cross-team collaboration to maintain reliable systems and compliance.

Qualifications

• 3+ years of experience in systems administration or enterprise desktop support.
• Strong proficiency in Windows and Linux operating systems.
• Experience with Active Directory, Azure AD, and identity/access management tools.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices.
• Familiarity with IT asset management platforms (SNIPE, JSM, JIRA).
• Ability to participate in an on-call rotation and off-hours maintenance windows.
• Strong documentation, troubleshooting, and customer service skills.
• Excellent communication and collaboration across technical and non-technical teams.
• Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell.
• Working knowledge of ITIL practices related to change, incident, and asset management.
• Previous experience in asset lifecycle planning and procurement strategy.
• Experience supporting remote and hybrid work environments.
• Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) are a plus.
• 5+ years of IT experience, with at least 2 years in a senior or mentoring capacity.

Responsibilities

• Provide hands‑on desktop, server, and systems administration support for Windows and Linux environments.
• Install, configure, and troubleshoot hardware and software issues across end‑user devices and server systems.
• Administer user accounts, access control, and group policies using Active Directory and Azure AD.
• Manage IT assets throughout their lifecycle: procurement, deployment, support, and decommissioning.
• Ensure proper inventory control, software licensing compliance, and asset tracking using IT asset management tools.
• Generate reports on hardware/software usage, compliance, and asset depreciation for internal and audit needs.
• Lead and mentor junior administrators and support staff; contribute to technical documentation and team training.
• Participate in on‑call rotation and perform maintenance activities outside business hours as required.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and incident response.

Skills

Windows OS

Linux OS

Active Directory / Azure AD

Identity/access management

Networking fundamentals

ITIL practices

Mentoring / leadership

PowerShell scripting

Intune / JAMF

Scripting

Tools

Intune

JAMF

Snipe-IT

JSM (Jira Service Management)

JIRA

Microsoft Endpoint Manager

Job description

Job Description

The Systems Administrator is responsible for supporting, securing, and optimizing enterprise IT operations. This includes end-user system support, infrastructure maintenance, IT asset lifecycle management, and leadership of junior team members. The ideal candidate brings strong technical expertise, organizational discipline, and a collaborative mindset to support a modern, scalable, and secure IT environment.

Responsibilities

• Provide hands‑on desktop, server, and systems administration support for Windows and Linux environments.
• Install, configure, and troubleshoot hardware and software issues across end‑user devices and server systems.
• Administer user accounts, access control, and group policies using Active Directory and Azure AD.
• Manage IT assets throughout their lifecycle: procurement, deployment, support, and decommissioning.
• Ensure proper inventory control, software licensing compliance, and asset tracking using IT asset management tools.
• Generate reports on hardware/software usage, compliance, and asset depreciation for internal and audit needs.
• Lead and mentor junior administrators and support staff; contribute to technical documentation and team training.
• Participate in on‑call rotation and perform maintenance activities outside business hours as required.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and incident response.

Qualifications

• 3+ years of experience in systems administration or enterprise desktop support roles.
• Strong proficiency in Windows and Linux operating systems.
• Experience with Active Directory, Azure AD, and identity/access management tools.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and endpoint security practices.
• Familiarity with IT asset management platforms (e.g., SNIPE, JSM, JIRA).
• Ability to participate in an on‑call rotation and off‑hours maintenance windows.
• Strong documentation, troubleshooting, and customer service skills.
• Excellent communication and collaboration across technical and non‑technical teams.
• 5+ years of IT experience, with at least 2 years in a senior or mentoring capacity.
• Experience with Microsoft Endpoint Manager (Intune), JAMF, and scripting in PowerShell.
• Working knowledge of ITIL practices related to change, incident, and asset management.
• Previous experience in asset lifecycle planning and procurement strategy.
• Experience supporting remote and hybrid work environments.
• Industry certifications (e.g., CompTIA, Microsoft, ITIL, Cisco) are a plus.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.