Associate Systems Administrator

ChenMed; Miami (FL); On-site; USD 70,000 - 101,000; Full time

Job summary

ChenMed is seeking a Systems Administrator to maintain enterprise endpoints and information systems. You will provide Tier 3 support within the IT Operations team and help ensure uptime, security, and performance for Windows and Linux environments.

Key duties include monitoring with SolarWinds Orion, deploying applications, maintaining SOPs, and participating in on-call rotation. Travel up to 10% locally and regionally may be required.

Qualifications

• AA/AS degree in IT or equivalent experience considered.
• Minimum 4 years of technical support in a corporate environment.
• At least 1 year in a dedicated multi-tier technical team.
• At least 1 entry-level certification (A+, MCP) or higher preferred.
• Experience using a service desk platform (ITSM or trouble ticket system).

Responsibilities

• Administers enterprise monitoring tools such as SolarWinds Orion and manages alerts.
• Monitors OS stability, storage capacity, and server activity.
• Responds to alerts and escalates issues as needed.
• Diagnoses and resolves IT issues with vendor support.
• Configures Windows Server OS and deploys internal apps.
• Maintains hardware and software across multiuser systems.
• Documents work and maintains SOPs and knowledge bases.
• Participates in IT Operations on-call rotation.
• Performs other duties as assigned by management.

Skills

Windows Server

Linux OS

Active Directory

Office 365

G-Suite

Networking basics

Scripting & automation

Troubleshooting

Cloud services

Hardware maintenance

Education

AA/AS degree in IT

Tools

SolarWinds Orion

ITSM / ticket system

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Systems Administrator is responsible for the administration and health of all endpoint devices (both hardware and software) and enterprise information systems, providing Tier 3 technical support, and assuming additional operational work when available. The incumbent in this role, as a core position within the IT Operations team, is accountable for assigned systems and processes critical to the successful operation of enterprise IT.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Administers enterprise monitoring tools, such as SolarWinds Orion, including the evaluation, creation and update of monitors and alerts, as well as respond to all alerts and notifications.
• Monitors and optimizes OS stability, storage capacity and server activity. Ensures system security and diagnoses system problems.
• Acts as escalation point to diagnose and repair error conditions in the environment.
• Diagnoses and resolves simple to complex issues with technical assistance from vendors, common carriers and technical IT management.
• Implements, installs, configures, monitors, troubleshoots and evaluates existing and new Microsoft Windows operating systems.
• Deploys internally developed applications by both manual and automated means.
• Installs, configures and maintains IT systems software and hardware for multiuser systems (servers, NAS devices, SANs, etc.).
• Prioritizes incidents and requests to facilitate quick resolutions and minimal disruption of business operations.
• Acquires, installs and upgrades computer components and software and plans for/responds to service outages and other problems.
• Ensures uptime, performance, resource availability and security of the computers managed within established budgets and operational guidelines.
• Documents work performed and communicates with stakeholders via email and the service management platform.
• Creates and maintains standard operating procedures and knowledge bases.
• Participate in the IT Operations on-call support rotation.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Advanced understanding of either Windows or Linux Operating Systems
• Keen Investigative instincts
• Technical experience with Microsoft Windows Server
• Knowledge of a cloud-based enterprise communications platform such as Office365 or G-Suite
• Active Directory user & security group and domain administration skills
• Excellent troubleshooting and analytical skills
• Hands on experience with cloud services
• Knowledge of and ability to service computer hardware, both client and server
• Understanding of networking as it pertains to systems integration, computer and storage interaction and setup
• Understanding of client/server and web applications
• Fundamental understanding of scripting and automation
• Possess the ability and willingness to quickly adjust priorities as business needs shift
• High level of conceptualization, analytical, logic, and reasoning skills
• Advanced skills in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• AA/AS degree in an Information Technology field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
• A minimum of 4 years’ experience providing technical support in a corporate environment required
• A minimum of 1 year of experience working within a dedicated, multi-tier technical team required
• At least 1 entry level certification (A+, MCP, etc.) or higher preferred
• Experience using a service desk platform (ITSM or trouble ticket system)

PAY RANGE:

$70,396 - $100,565 Salary

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE (https://careers.chenmed.com/i/us/en/homerevisited)

Current Contingent Worker please see job aid HERE to apply

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