Operations Specialist, Specialty Care

ChenMed; Miami (FL); On-site; USD 99,000 - 142,000; Full time

Job summary

ChenMed seeks an Operations Specialist in Specialty Care to drive scalable improvements across our operations. This role emphasizes data-driven decisions, cross-functional collaboration, and implementing innovative solutions to optimize efficiency and patient care.

The incumbent will monitor KPIs, lead change initiatives, and deliver leadership training while leveraging Playbooks and best practices to advance ChenMed’s mission of transforming care for seniors.

Qualifications

• BA/BS in Business Administration or related field required
• Minimum 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting
• Healthcare experience preferred
• Master’s degree in business administration, public health, or related field preferred
• Experience with Lean Six Sigma highly desirable, preferably green belt or higher
• Project management experience highly desirable

Responsibilities

• Develop the overall Specialty Care operational strategy for ChenMed, aligning with strategic goals.
• Establish and monitor KPIs across Specialty Care including patient satisfaction, efficiency, quality, and cost-effectiveness.
• Develop data-driven decision-making processes to identify areas for improvement and track progress.
• Work cross-functionally to identify, analyze, and address bottlenecks, inefficiencies, and quality gaps.
• Support the implementation of innovative operational solutions (automation, technology, process re-engineering).
• Maintain expert knowledge of ChenMed’s Center and Leader Playbooks to support field leaders with processes and reporting.
• Support organizational change initiatives related to operational transformations.
• Deliver leadership training programs focused on operational excellence, change management, and continuous improvement.
• Perform other duties as assigned by management

Skills

Advanced business acumen

Analytical thinking

Data-driven decision making

Leadership training

Communication skills

Education

BA/BS in Business Administration or related field

Master’s degree preferred

Lean Six Sigma Green Belt

Tools

Microsoft Office

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Operations Specialist, Specialty Care is a strategic and results-oriented individual responsible for helping create significant and sustainable improvements across all aspects of ChenMed's Specialty Care operations. This role is an independent contributor, who will support the development and implementation of innovative operational strategies, and will leverage data and analytics to identify and address key performance areas.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Supports the development of the overall Specialty Care operational strategy for ChenMed, aligning with the company's strategic goals and objectives.
• Helps establish and monitor key performance indicators (KPIs) across all operational areas related to Specialty Care, including patient satisfaction, efficiency, quality, and cost-effectiveness.
• Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.
• Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.
• Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.
• Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
• Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.
• Delivers leadership training programs focused on operational excellence, change management, and continuous improvement methodologies.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Advanced-level business acuity
• In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Driven, strategic, motivated, and has a forward-leaning approach to business
• Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively
• Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
• Commitment to data-driven evaluation of initiatives and service levels
• Strong business acumen and presentation skills
• Exceptional learning agility and servant mindset
• Exceptional written and interpersonal communication skills
• Strong desire and willingness to provide both consultative/advisory support and hands-on execution
• Strong process and meeting facilitation skillAbility to structure ambiguous problems, think creatively, and lead teams to generate solutions
• Ability to effectively operate in a fast-paced, ambiguous and evolving team environment
• Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
• A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting.
• Healthcare experience preferred.
• Master’s degree in business administration, public health, or a related field preferred.
• Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.
• Project management experience highly desirable.

PAY RANGE:

$99,369 - $141,957 Salary

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

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