Associate Support Call Center Consultant

Allscripts; Cary (NC); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare by providing innovative solutions. As an Associate Support Call Center Consultant, you will be the voice of support for doctors using an industry-leading EHR platform. Your role involves educating users, resolving issues, and enhancing customer satisfaction. This fully remote position allows you to work in a fast-paced environment while contributing to meaningful healthcare outcomes. If you are passionate about helping others and eager to make a difference, this is the perfect opportunity for you to thrive in your career.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

Life insurance

Retirement savings plan

Qualifications

• Previous customer service and call center experience preferred.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Provide phone, email, and chat support to EHR community.
• Educate doctors on the functionality of the EHR platform.

Skills

Creative problem-solving

Customer service

Communication skills

Dependability

Education

Bachelor’s degree

Tools

Salesforce CRM

Job description

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.

Veradigm Provider

Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients’ out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.

Our healthcare provider solutions help practices to:

• Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
• Improve practice financial performance and take advantage of the benefits of health information technology innovations
• Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
• Get patients all their specialty medications faster and more easily

Practice Fusion

Practice Fusion is a cloud-based ambulatory EHR platform in the U.S., supporting over 30,000 medical practices in delivering better care to 5 million patients a month. Practice Fusion is committed to delivering intuitive and easy-to-use health IT solutions to small, independent medical practices.

Practice Fusion also offers services that make healthcare better for everyone—including clinical labs, pharmacies, imaging centers, health systems and other members of the healthcare ecosystem. These partners utilize the Practice Fusion platform to help coordinate care and develop innovative programs that help improve healthcare outcomes, reduce costs, and improve patient experience.

This position is fully remote. Candidate must be able to work 11am-8pm Eastern Time.

Support a Team of Go-Getters

Every day, thousands of medical practices use the Practice Fusion EHR platform to lower the cost of healthcare for everyone and save patient lives. As an Associate Support Call Center Consultant, you will respond to incoming calls, email and chats from our everyday users - doctors. You will use creative problem-solving skills in a fast-paced environment and provide excellent customer service to ensure our doctors utilize our platform effectively.

What you will contribute:

• Provide phone service, email, and live chat to Practice Fusion’s EHR community
• Be the platform expert and educate doctors and their staff on the functionality and use of the Practice Fusion EHR
• Maintain high levels of customer satisfaction by providing fast and accurate responses
• Be a champion of change management with both internal and external customers
• Document and manage customer interactions in our Salesforce CRM system
• Support leadership and actively contribute to key business initiatives
• Be an ambassador for culture and company; driven to create promoters and evangelists for Practice Fusion
• Identify trends and offer feedback to improve systems and processes to enhance customer satisfaction and engagement with our platform

The ideal candidate will have:

• Bachelor’s degree (preferred)
• Previous customer service experience
• Previous call center experience
• Creative and effective problem-solving skills
• Excellent written and verbal communication skills
• Friendly, patient and professional phone demeanor
• Dependable with the ability to work in a fast-paced environment

Requirements:

• Capable of working in a remote setting currently
• Can work 11:00am-8pm EST

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

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