Center Medical Director

CSL Plasma; Joliet (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Center Manager who will oversee all center operations and ensure compliance with regulations while fostering a culture of continuous improvement. This role is pivotal in managing finances, optimizing efficiencies, and ensuring excellent customer service. The ideal candidate will have a strong background in leadership, regulatory compliance, and financial management. Join a forward-thinking organization that values innovation and quality, where your contributions will directly impact the success of the center and the satisfaction of its clients.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• At least 2 years of supervisory experience or completion of leadership program.

Responsibilities

• Oversees center operations and production goals, ensuring compliance with regulations.
• Handles recruitment, training, and development of staff while maintaining operational records.

Skills

Leadership

Financial Management

Regulatory Compliance

Customer Service

Data Analysis

Training and Development

Education

Bachelor’s Degree

Equivalent combination of education and experience

Job description

Responsibilities:

Mgr Center

1. Has overall authority for center operations, production goals, monitors net yields, and implements improvement plans as required. Meets deadlines and maintains operational records.
2. Manages inventories to optimize levels, maximize efficiencies, customer service, and minimize investment. Supports meeting deadlines and maintains operational records.
3. Monitors donor retention, ensures efficient donor flow, and implements improvement and corrective actions as needed.
4. Ensures compliance with all SOPs and applicable regulations. Performs staff tasks proficiently for training and critique.
5. Handles financial oversight: setting budgets, meeting financial targets, cash management, and reporting.
6. Ensures center quality compliance, inspection readiness, regulatory and customer requirements to ensure plasma purity, efficacy, and safety. Communicates concerns to the Director of Operations and Quality.
7. Develops a culture of continuous improvement aligned with company values. Analyzes data to improve quality, efficiency, and profitability, implementing corrective actions when needed.
8. Collaborates with quality teams to ensure compliance and safety standards.
9. Participates in audits and develops effective corrective action plans.
10. Follows HSE and OSHA policies, ensures compliance, and completes record-keeping and reporting.
11. Maintains a clean, efficient environment, manages supplies, and conducts audits.
12. Supports facility maintenance, partnering with corporate facilities for compliance.
13. Handles recruitment, training, development, counseling, and termination, managing employee turnover effectively. Ensures HR policies are followed and communicates with HR for compliance.
14. Ensures excellent customer service by staff, models good service, communicates with customers, and resolves complaints.
15. Monitors marketing and advertising effectiveness, recommending improvements.
16. Represents the company in the community and with vendors.
17. Maintains confidentiality of personnel, donor, and center information.
18. Performs other duties as needed.

Education

• Bachelor’s Degree preferred
• Equivalent combination of education and experience (minimum 4 years)

Experience

• At least 2 years supervisory or leadership experience OR completion of CSL Plasma Leadership Development program

Additional Comments

• Maintain company Technical Training certification
• Knowledge of industry regulations and compliance monitoring
• Manage financial responsibilities of the center
• Proficient in English

Working Conditions

• Ability to make impactful decisions, formulate reports, and present findings
• Physical ability to lift, bend, kneel, and perform manual tasks
• Up to 10% overnight travel
• Occasional lifting up to 25 lbs., standing and walking for extended periods
• Ability to observe and communicate effectively, adapt to SOP modifications, and work in hazardous environments with PPE

Equal opportunity statement and additional responsibilities for field, new center, and other support roles follow, emphasizing leadership, compliance, training, and HR practices.