Associate Store Manager - Soho

ALICE + OLIVIA; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Clothing allowanceand a competitive

discount

401(k) with an employer match

Medical, dental, and vision

Floating holidays

Job summary

Alice and Olivia is seeking an Associate Store Manager in our New York store to drive exceptional customer service and build lasting client relationships. The role partners with the Store Manager to ensure smooth operations, profitability, and store standards, while developing a high-performing team focused on the customer experience.

Responsibilities include leading on the sales floor, coaching staff, maintaining payroll accuracy, and promoting the brand through outstanding clienteling and

Qualifications

• Previous management experience required.
• Previous sales experience required.
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed.
• Continuous standing and walking; ability to move around all store areas and be accessible to customers.
• Ability to occasionally climb ladders as needed.
• Ability to work daily with telephone, POS and computer equipment.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Meet personal and store soles goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone coll and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Remain coochoble and open to feedback to continuously develop in your role
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain on active soles floor presence to lead by example and coach staff to develop strong client relotionships
• Provide constant feedback and acknowledgements, with the goal of inspiring and motivating soles team
• Maintain organization, upkeep, and cleanliness of both the front and bock of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure the integrity of payroll and the payroll process
• Ensure that the soles floor is maintained and beautifully reflects the brand
• Portner with entire team to execute open + close checklist, shipments, DOR's and overall store standards
• Cultivate on environment which promotes teamwork and comradery
• Actively support Diversity, Equity, and Inclusion initiatives
• In the absence of the Store Manager, Associate Store Manager is responsible to oversee all store operations and maintain store KPI expectations

Skills

Customer Focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Job description

TITLE: ASSOCIATE STORE MANAGER

REPORTS TO: STORE MANAGER

JOB DESCRIPTION:

The Associate Store Manager is responsible for driving the business forward by providing on exceptional customer experience and creating long lasting client relationships. The Associate Manager is a soles floor role, focused on creating on environment in which feedback is constant and the customer is always the top priority. It is the responsibility of the Associate Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves and their team. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.

COMPETENCIES:

• Customer Focus
• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communicotion
• Managerial courage
• Managing performance
• Motivating others

THE RESPONSIBILITIES:

• Meet personal and store soles goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone coll and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Remain coochoble and open to feedback to continuously develop in your role
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain on active soles floor presence to lead by example and coach staff to develop strong client relotionships
• Provide constant feedback and acknowledgements, with the goal of inspiring and motivating soles team
• Maintain organization, upkeep, and cleanliness of both the front and bock of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure the integrity of payroll and the payroll process
• Ensure that the soles floor is maintained and beautifully reflects the brand
• Portner with entire team to execute open + close checklist, shipments, DOR's and overall store standards
• Cultivate on environment which promotes teamwork and comradery
• Actively support Diversity, Equity, and Inclusion initiatives
• In the absence of the Store Manager, Associate Store Manager is responsible to oversee all store operations and maintain store KPI expectations

REQUIREMENTS:

• Previous management experience required
• Previous sales experience required
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to occasionally climb ladders as needed
• Ability to work daily with telephone, POS and computer equipment
• Ability to work a flexible schedule including days, nights, weekends, and holidays

SALARY & BENEFITS:

• $70,000-$80,000/yr plus uncapped commission
• Clothing allowanceand a competitive discount
• 401(k) with an employer match
• Medical, dental, and vision
• Floating holidays