Associate Store Manager of People & Experience, Global Flagship

BoF Careers; New York (NY); On-site; USD 30,000 - 90,000; Full time

Job summary

A leading company in retail seeks an Associate Store Manager to enhance customer experiences and develop high-performing teams. This role involves recruiting, training, and ensuring operational compliance while promoting exceptional service and achieving sales goals.

Benefits

Competitive pay

Discounts

Growth opportunities

Qualifications

• 2-5 years of retail management experience preferred.
• Strong communication skills to convey brand vision.
• Ability to multitask in a dynamic environment.

Responsibilities

• Assist in recruiting, hiring, training, and developing the store team.
• Promote and model exceptional customer service.
• Manage inventory, cash, and labor.

Skills

Communication

Project Management

Organizational Skills

Problem Solving

Multitasking

Education

Associate’s Degree or equivalent experience

Tools

Microsoft Office

Job description

Welcome!

It’s great that you are interested in growing your career here at Deckers! As an internal candidate, we want to inform you about the next steps. If you apply to any of the positions listed below, you will receive an email confirming receipt of your application. Our team will review your background to determine if your qualifications match the role requirements. If you have already applied and want to check your application status, please sign in at the top right corner to view your profile.

Positions Available

• Associate Store Manager - People & Experience

About UGG

At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and each other by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to innovate within the industry by delivering the experiences our customers desire. As part of the Deckers Family, you represent our brands and create unique, personalized shopping experiences.

Summary

Our Associate Store Managers are key to our success. They develop, engage, and motivate high-performing teams, emphasizing excellent customer service as outlined in our UGG LIFE Service Program. They motivate team members to enhance their service and product knowledge to deliver the best customer experience.

Description

In this role, you work closely with the Store Manager to assist in recruiting, hiring, training, and developing the store team. You ensure high training standards, current product knowledge, and operational compliance. You promote and model exceptional customer service, motivate team members to meet goals, and manage inventory, cash, and labor. You assist with budgeting, communicate sales goals, and implement visual merchandising standards that align with the UGG Brand image. You coach and develop team members, participate in performance evaluations, and stay informed about industry trends and local competitors to meet customer demands.

Core Competencies

• Develop and coach team members to build empowered and engaged teams
• Ensure top-tier customer service and prioritize training in brand and product knowledge
• Partner with Store Manager on strategies to enhance customer satisfaction, increase traffic, and improve profitability
• Set objectives and delegate appropriately
• Identify industry trends and educate the team
• Maintain store administration, operations, and compliance
• Manage inventory and collaborate with corporate stakeholders

People and Experience

In flagship stores, there may be an Associate Manager of People and Experience, focusing on people strategies and initiatives aligned with business goals. Responsibilities include managing recruitment, assessing training needs, performance management, fostering a people-focused environment, and ensuring compliance with legal requirements.

Key Qualifications

• 2-5 years of retail management experience (preferred)
• Associate’s Degree or equivalent experience (required)
• Strong communication skills and ability to convey the brand vision
• Excellent project management, organizational, and problem-solving skills
• Ability to multitask in a dynamic environment

Additional Requirements

• Flexible schedule and hours
• Willingness to travel
• Proficiency in Microsoft Office
• Valid driver’s license

We offer competitive pay, discounts, perks, global contests, and growth opportunities. Our commitment to diversity and inclusion means all qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.

Salary range: $30.00 - $90,000.00. Compensation depends on location, experience, and skills. Further details will be shared during the hiring process.