Associate Store Manager of People & Experience, Global Flagship

Deckers Brands; New York (NY); On-site; USD 30,000 - 90,000; Full time

Job summary

An established industry player is seeking an Associate Store Manager to lead a dynamic team in delivering exceptional customer experiences. This role requires a blend of leadership and operational skills, with a focus on promoting brand values and enhancing service quality. You will partner with the Store Manager to recruit, train, and develop your team, ensuring they are equipped with the knowledge and tools to excel. With a commitment to diversity and inclusion, the company offers competitive pay, growth opportunities, and a supportive environment that values every team member's contribution.

Benefits

Employee Discounts

Competitive Pay

Growth Opportunities

Global Contests

Qualifications

• 2-5 years of retail store management experience preferred.
• Strong communication skills to convey brand vision.

Responsibilities

• Develop, engage, and motivate a high-performing team.
• Manage inventory, cash, and labor while assisting with budgeting.

Skills

Retail Store Management

Communication Skills

Project Management

Organizational Skills

Problem-Solving

Education

Associate’s Degree

Tools

Microsoft Office

Job description

It’s great that you are interested in growing your career here at Deckers! As an internal candidate, we wanted to let you know what to expect next. If you apply to any of the below positions, you will receive an email letting you know we’ve received your application. Our team will then carefully review your background to determine if your qualifications match the position requirements. If you have already applied and are checking the status of your application, please sign in to the top right corner to view your application in your profile.

Associate Store Manager - People & Experience

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Associate Store Managers are integral to the success of our company. As an Associate Store Manager, your role involves developing, engaging, and motivating a high-performing team. You promote excellent customer service as outlined in our UGG LIFE Service Program and motivate team members to enhance their service and product knowledge to provide the best customer experience.

Description

In this role, you partner with your Store Manager to assist in recruiting, hiring, training, and developing the store team. You uphold high training standards, ensure team members are current on product knowledge and operational programs, and actively promote, model, and elevate customer service quality. You also help manage inventory, cash, and labor, assist with budgeting and financial planning, and communicate sales goals and new programs to your team. Additionally, you implement visual merchandising and maintain store standards that promote the UGG Brand image. You coach and develop your team to meet business needs, participate in performance evaluations, and stay aware of industry trends and local competitors to meet customer demands.

Core Competencies

• Develop and coach team members to build empowered and engaged teams
• Ensure the highest level of customer service and prioritize brand and product knowledge training
• Partner with Store Manager to execute store strategies that enhance satisfaction, traffic, and profitability
• Set plans and objectives and delegate appropriately
• Identify industry trends and educate your team
• Proactively monitor industry trends, clienteling, and community outreach
• Implement store operations and ensure compliance
• Manage inventory and collaborate with corporate stakeholders

People and Experience

In flagship stores, an Associate Manager of People and Experience may oversee all aspects of the Associate Manager role, focusing additionally on people strategies and initiatives such as recruiting, training, performance management, and creating a people-focused environment aligned with UGG Life principles.

Key Qualifications

• 2-5 years of retail store management experience preferred
• Associate’s Degree or equivalent experience required
• Strong communication skills and ability to convey UGG and Deckers Brands’ vision
• Excellent project management, organizational, and problem-solving skills
• Ability to multitask in a dynamic environment

Additional Requirements

• Flexible schedule and hours
• Willingness to travel
• Proficiency in Microsoft Office
• Valid driver’s license

We value our team members and offer competitive pay, discounts, perks, global contests, and growth opportunities. Our commitment to diversity and inclusion is reflected in our Equal Employment Opportunity policy, ensuring consideration for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.

Salary range: $30.00 - $90,000.00. Final salary depends on location, skills, experience, and education. Further details will be shared during the hiring process.