Associate Store Manager - Visual, Full Time, Chelsea - West Elm

West Elm; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Employee discounts

Job summary

A leading home furnishings retailer in New York City is seeking a Store Manager to lead sales and customer service initiatives. You will collaborate closely with the General Manager to ensure store performance meets sales and operational goals. Successful candidates will have 2-3 years of management experience in retail and will demonstrate effective training skills to develop team members. The role offers competitive pay, benefits, and a fulfilling work environment focused on growth and customer satisfaction.

Qualifications

• Manage staffing to exceed sales targets while meeting payroll goals.
• Train and develop associates for increased responsibility.
• Monitor compliance with company policies and procedures.

Responsibilities

• Ensure store meets sales and contest goals.
• Develop associates and train them in sales and customer service.
• Maintain effective floor management and ensure safety.

Skills

Sales management

Team leadership

Customer service

Effective communication

Education

2-3 years management experience

Tools

POS system

Job description

Job Description

In partnership with the General Manager, ensure store meets or exceeds sales and contest goals. Meet payroll goals based on current trends. Prioritize, plan, and adjust schedules and daily agendas to meet business goals. Hold team accountable to achieving goals. Recruit, interview, and select qualified candidates to build a talent pipeline to achieve current and future business goals. Train and motivate all associates through ongoing programs in sales, customer service, and product knowledge. Develop associates to assume increased levels of responsibility. Assess performance and provide ongoing feedback; complete and deliver performance appraisals and development plans. Ensure team provides an exceptional customer experience in the store to achieve World Class Service standards. Maintain presence through effective floor management and ensure staff coverage in all areas of the store. Maintain a safe work environment and ensure ongoing safety training and awareness. Ensure store standards are met and maintained, i.e., visuals, cleanliness, signage, safety, etc. Manage store‑operating procedures such as inventory levels and cash control to minimize store losses. Ensure the store meets company guidelines in opening and closing. Monitor company assets through accurate inventory procedures. Ensure associates comply with all company policies and procedures. Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Why you will love working at Williams‑Sonoma, Inc.

• We’re a successful, fast‑growing company with an entrepreneurial vibe.


• A technologically and data‑driven business.


• Competitive salaries and comprehensive health benefits.


• We’re at the forefront of tech and retail, redefining technology for the next generation.


• We’re passionate about our internal and external clients and live/breathe the client experience.


• We get to be creative daily.


• A smart, experienced leadership team that wants to do it right and is open to new ideas.


• We believe in autonomy and reward taking initiative.


• We have fun!

We’re Excited About You

• 2‑3 years management experience. Specialty retail preferred.


• Proven ability to manage staff to meet and exceed sales, while meeting payroll goals.


• Proven ability to identify top talent and train/develop/retain great people.


• Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.


• Effective communication, organization and leadership skills.


• Proven ability to motivate and influence others through personal actions and examples.


• Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.

Physical Requirements

• Ability to be mobile on the sales floor for extended periods of time.


• Ability to operate POS system.


• Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Benefits

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $65,000.00–$75,000.00 annual salary.

Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here’s a look at what you might be eligible for:

• A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels.


• A 401(k) plan and other investment opportunities.


• Paid vacations, holidays and other time‑off programs.


• Health benefits, including health, dental and vision insurance; health and dependent care tax‑free spending accounts; medical, family and bereavement leave; same‑sex domestic partner benefits; short‑ and long‑term disability programs; life and travel insurance; an employee assistance program.


• A wellness program that supports your physical, financial and emotional health.


• In‑person and online learning opportunities through WSI University.


• Cross‑brand and cross‑function career opportunities.

WSI will not now or in the future commence an immigration case or “sponsor” an individual for this position (for example, H‑1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully‑designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We’ve seen some big changes since our first brick‑and‑mortar store opened more than half a century ago. What hasn’t changed is our passion for high‑quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we’re a multi‑brand, multi‑channel, global enterprise supported by state‑of‑the‑art technology and some of the most talented teams in retailing—and we’re always looking for new energy and ideas.