Associate Store Manager

J.Crew Factory; Northbrook (IL); On-site; USD 36,162 - 45,254; Full time

Benefits offered by this job

Competitive base pay and bonus programs

Up to 60% discount on branded products

Competitive Paid Time Off (PTO)

401(k) plan with company matching

Medical, dental, and life insurance

Job summary

J.Crew Factory in Northbrook, Illinois is looking for an Associate Manager to help foster customer connections and team performance. Responsibilities include managing store operations and supporting recruiting and team development activities.

The ideal candidate has over 3 years of retail management experience and demonstrates a passion for brand and customer service. This role offers competitive pay, benefits, and a strong discount on products.

Qualifications

• 3+ years of full-time retail management experience.
• Passion for brand, customers, and teams.
• Flexibility in scheduling including nights, weekends, and holidays.
• Ability to lift, carry, and move at least 40 pounds.

Responsibilities

• Collaborate with the Store Director to maximize profitability.
• Manage store operations, systems, and technology.
• Support recruiting, training, and development efforts.
• Engage the community and build loyalty through events.

Skills

Retail management experience

Customer service skills

Teamwork

Problem-solving skills

Job description

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You’ll provide immediate feedback and coaching to maximize team performance and own a key area of the business while stepping into other roles to maintain operational excellence.

What You’ll Do

• Collaborate with the Store Director to act as a shared business owner, creating meaningful connections to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor when needed.

Who You Are

• Have 3+ years of full‑time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Must bend, reach, stretch for product and lift, carry, and move at least 40 pounds (18 kilos).

Some Perks And Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching contributions
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

See our full list of benefits here.

Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $26.25 - $32.85

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job‑related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.