New Store Opening - Associate Manager

Madewell; New York (NY); On-site; USD 40,294 - 50,282; Full time

Benefits offered by this job

Competitive base pay and bonus programs

60% discount on branded products

Competitive Paid Time Off (PTO) plan

401(k) plan with company matching

Full health insurance benefits

Job summary

Madewell in New York, NY is looking for an Associate Manager to lead the store team and provide exceptional customer service. In this role, you will be responsible for managing store operations, supporting the Store Director, and fostering a collaborative environment. A passion for retail, teamwork, and strong problem-solving skills are essential.

The position offers a competitive base pay and numerous perks including merchandise discounts, paid time off, and comprehensive health benefits.

Qualifications

• 3+ years of full-time retail management experience required.
• Strong passion for supporting brand, customers, and team.
• Flexibility with scheduling, including nights and weekends.

Responsibilities

• Lead team to exceed goals and deliver exceptional customer service.
• Collaborate with Store Director to maximize profitability.
• Manage store operations, systems, and technology.

Skills

Retail management experience

Customer service skills

Teamwork

Problem-solving

Flexibility

Job description

Job Summary

As an Associate Manager, you are a key member of the leadership team. You are responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You'll provide immediate feedback and coaching to maximize team performance. While you will own a key area of the business, you will also be expected to step into other roles to maintain operational excellence.

What You’ll Do

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor, if needed.

Who You Are

• Have 3+ years of full‑time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Some Perks and Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

Hourly Range: $29.25 - $36.50

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job‑related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.